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For Companies At a Glance
- Tasks: Engage with clients, manage enquiries, and drive sales growth through friendly communication.
- Company: Join a dynamic team at a growing company focused on high-quality services.
- Benefits: Enjoy medical insurance, 26 days holiday, and a sick pay scheme.
- Why this job: Perfect for chatty individuals who love helping others and want to grow in a supportive environment.
- Qualifications: Experience in telephone-based customer service and strong communication skills are essential.
- Other info: No cold calling involved, and training will be provided!
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Location: Chessington
Salary: £25,000-£28,000 OTE £28,600 - £34,000
Full Time Permanent Office-Based Mon-Fri 9am-6pm
Benefits:
- Medical Insurance
- 26 days holidays + Bank Holidays
- Sick pay scheme
A great opportunity!! Do you enjoy talking to people, have a chatty, friendly personality? Are you self-motivated? If so, you will be perfect for this role! Training will be given and no cold calling!
As a Customer Service Executive you will be responsible for contacting leads, managing client enquiries, and contributing to the overall sales growth of the company. You will play a key role in expanding the company’s customer base, fostering new business relationships, and promoting their high-quality services to potential clients.
Essentials:
- Proven experience in a telephone-based customer service role
- Strong communication, negotiation, and presentation skills.
- Self-motivated, results-driven, and able to work independently.
- A proactive approach to problem-solving and overcoming objections.
- Following up leads speaking with potential clients.
Key Responsibilities:
- Identify and generate new business opportunities through prospecting and networking.
- Build and maintain strong relationships with existing and potential clients.
- Present the clients services in a compelling manner to potential customers.
- Effectively communicate the benefits and value of the company’s solutions to clients.
- Manage and follow up on leads, ensuring timely and accurate responses.
If you know someone on the job hunt, refer them to Carlton Recruitment! If we successfully place them and they complete their 3-month probation, you will snag a £100 retail voucher as a thank you!
*Please note we will double check they have not already applied themselves or are on our books already*
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually. Therefore, if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.
Customer Service Executive employer: Carlton Recruitment Solutions Ltd
Contact Detail:
Carlton Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will not only boost your confidence but also demonstrate your proactive approach during any potential interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being clear, friendly, and persuasive, as these are key traits for a Customer Service Executive.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their offerings will help you present them compellingly to potential clients and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Customer Service Executive. Highlight your relevant experience in telephone-based customer service and your strong communication skills.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your self-motivation, results-driven attitude, and any previous success in managing client enquiries or generating new business opportunities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention your proactive approach to problem-solving and how you can contribute to expanding the company’s customer base.
Follow Application Instructions: Ensure you submit your application in the requested format. If possible, send your CV in Word format as suggested, and double-check that all information is accurate before hitting 'submit'.
How to prepare for a job interview at Carlton Recruitment Solutions Ltd
✨Show Off Your Communication Skills
As a Customer Service Executive, strong communication is key. During the interview, make sure to demonstrate your ability to articulate thoughts clearly and engage in friendly conversation. Practice common customer service scenarios to showcase your skills.
✨Highlight Your Problem-Solving Abilities
Employers are looking for candidates who can tackle challenges head-on. Prepare examples of how you've successfully resolved customer issues in the past. This will show that you have a proactive approach to problem-solving, which is essential for this role.
✨Research the Company
Familiarise yourself with the company's services and values. Understanding what they offer and how they position themselves in the market will allow you to tailor your responses and demonstrate genuine interest during the interview.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Ask about team dynamics, training opportunities, or how success is measured in the role.
