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- Tasks: Join us as a Customer Service Officer to provide top-notch support and guidance to our customers.
- Company: Concept Housing Association is an innovative leader in social housing, dedicated to improving lives.
- Benefits: Enjoy perks like a pension scheme, private medical insurance, and enhanced leave options.
- Why this job: Make a real impact in the community while developing your customer service skills in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential for this role.
- Other info: Apply early as we interview on a rolling basis; don't miss out on this opportunity!
Want to make an application? Make sure your CV is up to date, then read the following job specs carefully before applying.
Birmingham £24,150 - £28,350 per annum depending on skills Full Time, Permanent
Do you pride yourself on providing a great customer experience? We are looking for a Customer Service Officer (CSO) to join us to deliver an effective and efficient service to ensure a professional and responsive service to our customers and visitors. Acting as the point of all front of house and inbound contact and communication with the organisation, including reception and visitor liaison, the Customer Service Officer will provide guidance, advice and where necessary signpost and assist our customers to resolve any queries, report any information, receive feedback and to take any other action required to provide a professional service and excellent customer care.
About You
- Previous experience in a customer facing role, delivering excellent customer service within a Housing Sector environment
- The ability to deal directly with customers and in a variety of situations, being sensitive to individual needs
- Effective communication skills, both written and verbal
- A positive attitude, and the ability to adjust to demanding workloads and service changes
- The ability to stay calm in difficult situations and influence positive outcomes with a focus on solutions
- Good IT skills and experience of the Microsoft suite of products
- The ability to manage multiple cases and follow through to successful completion
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in so apply early to avoid disappointment!
What we can offer in return:
- Company pension scheme
- Life assurance (four times salary)
- Private medical insurance
- Salary exchange for an electric car (dependent on eligibility)
- Other leave – bereavement leave, life events, emergency days, birthday (if it falls on a weekday)
- Christmas office closedown days
- Employee reward portal
- Employee referral scheme
- Enhanced maternity / paternity pay
- Mileage allowance
- Employee assistance programme
Inclusive Culture: We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.
About Us: At Concept Housing Association, we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe, comfortable, and compliant homes. We support some of the most vulnerable individuals in society, helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing, we offer supported accommodation to ensure our residents receive the necessary support, delivered with empathy and a resident-centred approach. Our dedicated team, united by a shared vision, brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards. Join us at Concept Housing Association and be part of a dynamic organisation that is raising housing standards and making a real difference in the community.
Customer Service Officer (CSO) employer: Concept Housing
Contact Detail:
Concept Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (CSO)
✨Tip Number 1
Familiarise yourself with the housing sector and the specific challenges it faces. Understanding the context in which you’ll be working will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Prepare examples from your previous customer service experience that showcase your ability to handle difficult situations. Highlighting your problem-solving skills and how you’ve positively influenced outcomes will resonate well with the interviewers.
✨Tip Number 3
Practice your communication skills, both verbal and non-verbal. Being able to convey information clearly and confidently is crucial for a Customer Service Officer, so consider mock interviews or role-playing scenarios to refine your approach.
✨Tip Number 4
Research Concept Housing Association’s values and mission. Showing that you align with their goals and understand their impact on the community can set you apart as a candidate who is genuinely interested in contributing to their mission.
We think you need these skills to ace Customer Service Officer (CSO)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer-facing roles, especially within the housing sector. Emphasise your effective communication skills and ability to handle various situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've dealt with challenging situations and how you can contribute to the team at Concept Housing Association.
Highlight Relevant Skills: In your application, clearly outline your IT skills and familiarity with Microsoft products. Mention your ability to manage multiple cases and your calmness under pressure, as these are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Customer Service Officer.
How to prepare for a job interview at Concept Housing
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer-facing roles, especially within the housing sector. Be prepared to share specific examples of how you've delivered excellent customer service and resolved issues effectively.
✨Demonstrate Effective Communication Skills
Since communication is key for a Customer Service Officer, practice articulating your thoughts clearly. Prepare to discuss how you handle both verbal and written communication, and consider sharing instances where your communication skills made a positive impact.
✨Stay Calm Under Pressure
The ability to remain calm in difficult situations is crucial. Think of examples where you successfully managed stressful scenarios and influenced positive outcomes. This will show your potential employer that you can handle demanding workloads and service changes.
✨Familiarise Yourself with IT Tools
Brush up on your IT skills, particularly with Microsoft products, as these are essential for the role. Be ready to discuss your proficiency with these tools and how they have helped you manage multiple cases efficiently in the past.
