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- Tasks: Support customers in accessing housing and substance use recovery services.
- Company: Join a dedicated team focused on helping vulnerable individuals in Stoke-on-Trent.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to make a real difference.
- Why this job: Be part of a mission-driven role that empowers people to build better futures.
- Qualifications: GCSE level education and 2 years' experience supporting adults with complex needs required.
- Other info: Interviews are ongoing, so apply soon to secure your chance!
Do you have the following skills, experience and drive to succeed in this role? Find out below.
£28,615.68 a year
Stoke-on-Trent
Hours per week: 37.5
Contract type: Fixed Term until 31st March 2026
As an Intensive Housing and Substance Use Worker, you will provide support for customers to access accommodation alongside substance use recovery and treatment options. You’ll create and deliver specialist support packages and housing plans to ensure that customers have access to appropriate accommodation, substance use treatment and support to maintain their accommodation and recovery. You’ll oversee a personal budget to use creatively - to overcome barriers to housing and treatment that customers may face.
Job requirements:- Be the lead in a customer’s support. Establish their risk, need and requirements, before coordinating essential accommodation, substance use services, mental health support and other relevant services depending on the customer’s needs.
- Advocate for the customer’s access into services, challenging any barriers and exclusions that they may face.
- Encourage their engagement in both internal and external services, and think creatively to come up with solutions to overcome a lack of engagement.
- As appropriate, work with customers to set, manage, and spend a personal budget to achieve the objectives set out in their support plan.
- Organise and chair multi-disciplinary team meetings with a range of professionals from relevant statutory, voluntary and community services, striving to achieve fair access and positive outcomes for customers.
- Develop and maintain an in-depth knowledge of the local services available for people with multiple and complex needs.
- Educated to GCSE level and/or have a good level of maths and English.
- At least 2 years’ experience of supporting adults with complex needs such as substance use, homelessness, mental health, offending and other vulnerabilities.
- Experience working with confidential and complex information, following data protection laws.
- Managing complex and difficult situations in relation to people.
- Liaising with and co-ordinating the work of several individuals and/or agencies to achieve effective outcomes.
- Ability to manage a personal budget and use this innovatively.
- Have knowledge of working within professional boundaries, standards, and safeguarding practices.
- Great communication, problem-solving, organisation and time management skills, being able to prioritise high risk cases.
- Basic understanding of Microsoft Office, including Outlook, Word, Excel and Access.
- Ability to travel to multiple buildings with a full UK driving license and willingness to use own vehicle for business purposes, with business insurance.
- Ability to work flexibly including mornings, evenings and occasional weekends including bank holidays.
- DBS check.
Help them give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
They’ll be interviewing as they go so might close the application process early if they find the right person.
Intensive Housing and Substance Use Worker employer: IRIS - Networx Services
Contact Detail:
IRIS - Networx Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intensive Housing and Substance Use Worker
✨Tip Number 1
Familiarise yourself with local services and resources available for individuals facing housing and substance use challenges. This knowledge will not only help you in interviews but also demonstrate your commitment to supporting customers effectively.
✨Tip Number 2
Network with professionals in the field of housing and substance use support. Attend local events or workshops to connect with others who work in similar roles, as this can provide valuable insights and potentially lead to job referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed complex situations or supported individuals with multiple needs. Highlighting these scenarios will showcase your problem-solving skills and ability to advocate for clients.
✨Tip Number 4
Be ready to demonstrate your understanding of safeguarding practices and professional boundaries during the interview. This is crucial in the role of an Intensive Housing and Substance Use Worker, and showing your awareness will set you apart from other candidates.
We think you need these skills to ace Intensive Housing and Substance Use Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting adults with complex needs, particularly in substance use and housing. Use specific examples to demonstrate your skills in managing personal budgets and coordinating services.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your advocacy skills and ability to overcome barriers for customers. Show your passion for helping individuals find housing and support.
Highlight Relevant Experience: In your application, clearly outline your experience working with vulnerable populations. Mention any specific situations where you successfully managed complex cases or collaborated with multiple agencies.
Showcase Your Skills: Demonstrate your communication, problem-solving, and organisational skills in your application. Provide examples of how you've prioritised high-risk cases and worked flexibly to meet the needs of your clients.
How to prepare for a job interview at IRIS - Networx Services
✨Show Your Understanding of Complex Needs
Make sure to demonstrate your knowledge and experience in supporting individuals with complex needs, such as substance use and homelessness. Be prepared to discuss specific examples from your past roles that highlight your ability to manage these situations effectively.
✨Highlight Your Advocacy Skills
Since the role involves advocating for customers, share instances where you successfully challenged barriers to access services. This will show your commitment to ensuring fair access and positive outcomes for those you support.
✨Demonstrate Creative Problem-Solving
Think of examples where you had to come up with innovative solutions to engage customers or overcome obstacles in their recovery journey. This will illustrate your ability to think outside the box and adapt to challenging situations.
✨Prepare for Multi-Disciplinary Collaboration
Be ready to discuss your experience in organising and chairing meetings with various professionals. Highlight your communication and coordination skills, as well as how you ensure that all parties work together towards achieving the best outcomes for customers.
