Customer Service Advisor

Customer Service Advisor – Hybrid (2 Days Remote)

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Location: Warwick, Warwickshire
Salary: £24,576 per annum + Excellent Benefits
Hours: Monday to Friday, 8:30am–5:00pm (No weekends or late shifts)
Job Type: Full-time, Permanent

Are you passionate about delivering excellent customer service? We’re recruiting a Customer Service Advisor to join a friendly and supportive team in Warwick. This is a fantastic opportunity to join a well-established and growing company that values its people, promotes wellbeing, and offers career development opportunities and training.

What’s on Offer:

Hybrid working – 2 days from home each week (after training)

Private healthcare

Critical illness and death-in-service cover

Staff discounts and regular social events

Free on-site parking

Convenient location near Warwick Parkway station and the A46

Key Responsibilities:

Deliver outstanding customer service across phone, email, live chat, and web enquiries

Handle general administrative tasks to support smooth business operations

Communicate with customers professionally and efficiently, ensuring a positive experience

Represent the company with empathy, accuracy, and attention to detail

Skills & Experience Required:

Previous customer service experience (call centre, contact centre, or face-to-face)

Excellent communication skills and a friendly, confident telephone manner

Strong IT literacy, including Microsoft Office and CRM systems

Able to commute reliably to Warwick for 830 am start on office-based days

If you have experience in customer service, retail, hospitality, healthcare, administration, or call centres, and you’re looking for a long-term opportunity with genuine work-life balance — please apply