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- Tasks: Be the go-to person for customers, providing top-notch service and support.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy a supportive environment, ongoing training, and a healthy work-life balance.
- Why this job: Make a real difference in people's lives while thriving in a fast-paced, collaborative culture.
- Qualifications: 2 years of customer service experience and excellent communication skills required.
- Other info: Opportunity to assist with training new team members and grow your career.
I am looking for a proactive and customer-focused Customer Support Advisor to join my clients' team. In this role, you’ll be the first point of contact for consumers, delivering excellent service and helpful advice. You’ll also support the wider team with administrative tasks and play a key role in the smooth delivery of our projects.
If you enjoy helping people, thrive in a fast-paced environment, and have experience in a contact centre or customer-facing role, I’d love to hear from you!
Key Responsibilities:- Handle inbound and outbound calls with customers and clients.
- Provide clear, helpful advice on a day-to-day basis.
- Build and maintain positive relationships with clients.
- Record key information accurately across various IT systems.
- Support project delivery through administrative tasks and reporting.
- Assist team members with day-to-day administrative needs.
- Deliver accurate internal and external reports.
- Ensure all admin tasks are completed with a high level of detail.
- Support with training and onboarding of new team members when required.
- Minimum 2 years of contact centre or customer service experience.
- Excellent verbal and written communication skills.
- A strong customer focus with the ability to respond empathetically and effectively.
- Confident in handling calls and managing a high volume of interactions.
- Great time management and multitasking skills.
- Collaborative and supportive team player.
- Adaptable and comfortable with change.
- Strong problem-solving ability.
- Demonstrated empathy and the ability to support customers from diverse backgrounds.
- Good IT literacy, with the ability to learn new systems quickly.
- A supportive and inclusive team environment.
- Ongoing training and development opportunities.
- A role where your work makes a real difference to people’s lives.
- Healthy work-life balance.
Customer Support Advisor employer: Arc Recruitment
Contact Detail:
Arc Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your proactive approach during the interview, showing that you're ready to tackle real-life challenges.
✨Tip Number 2
Brush up on your communication skills, especially in a call handling context. Practising clear and empathetic responses can set you apart, as this role requires excellent verbal communication to build positive relationships with clients.
✨Tip Number 3
Showcase your ability to multitask by preparing examples of how you've successfully managed multiple responsibilities in previous roles. This will highlight your time management skills, which are crucial for supporting project delivery.
✨Tip Number 4
Research the company’s values and culture to align your answers with what they prioritise. Demonstrating that you understand their mission and how you can contribute will make a strong impression during your interview.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and tasks associated with the Customer Support Advisor position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise your minimum 2 years of contact centre or customer service experience. Provide specific examples of how you've handled customer interactions and administrative tasks effectively.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application reflects your ability to communicate clearly and empathetically. Use concise language and check for any grammatical errors.
Demonstrate Problem-Solving Ability: Include examples in your application that demonstrate your strong problem-solving skills. Describe situations where you've successfully resolved customer issues or improved processes, showcasing your adaptability and collaborative spirit.
How to prepare for a job interview at Arc Recruitment
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or contact centres. Highlight specific examples where you successfully resolved customer issues or provided exceptional service, as this will demonstrate your suitability for the role.
✨Demonstrate Empathy and Communication Skills
Since the role requires a strong customer focus, practice articulating how you would handle various customer scenarios. Use role-play to showcase your ability to respond empathetically and effectively to different customer needs.
✨Familiarise Yourself with Administrative Tasks
Understand the importance of administrative support in the role. Be ready to discuss your experience with reporting and IT systems, and how you ensure accuracy and attention to detail in your work.
✨Prepare Questions About Team Dynamics
As a collaborative team player, show your interest in the team environment by preparing thoughtful questions about team dynamics and how you can contribute to a supportive atmosphere. This will reflect your commitment to being a positive addition to their team.
