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- Tasks: Be the first point of contact for clients, handling enquiries and supporting legal teams.
- Company: Join a leading South West law firm committed to positive community impact and employee wellbeing.
- Benefits: Enjoy 25 days leave, private medical insurance, flexible working, and a comprehensive wellbeing programme.
- Why this job: This role offers a chance to grow in a supportive environment while making a real difference.
- Qualifications: Experience in client-facing roles, strong communication skills, and proficiency in Word and Excel required.
- Other info: Perfect for those eager to learn and develop their career in a dynamic legal setting.
The predicted salary is between 28800 - 43200 £ per year.
A leading South West law firm is seeking a Client Services Assistant to join their dynamic Transformation and Client Delivery team. This role offers an exciting opportunity to be part of a firm that values its people, clients, and communities.
Our client is a forward-thinking law firm with a strong commitment to making a positive impact. They pride themselves on going above and beyond for their people, colleagues, and communities. Their culture and ethos are nationally recognized, making them an excellent place to build your career.
Client Services Assistant Responsibilities:- Provide 'best in class' service as the first point of contact for clients and potential clients
- Handle new enquiries via telephone, website, and email
- Liaise with legal advisors to hand off existing clients efficiently
- Follow semi-automated new opportunities process to ensure future clients feel valued
- Allocate new clients to appropriate legal teams
- Provide operational insights and data to the Client Services Supervisor and Manager
- Support legal teams in offering class-leading customer experience
- Maintain and enhance the firm's reputation through clear communication and appropriate referrals
- Experience in a front of house/client-centric professional environment (essential)
- Demonstrated self-organisation skills and ability to use data to coordinate activities (essential)
- Understanding of legal services (desirable)
- Highly effective interpersonal and communication skills (essential)
- Strong focus on exceptional client care
- Ability to work in a busy and highly professional environment
- Excellent organisational skills with the ability to manage own workload
- Eagerness to learn new skills
- Proficiency in Word and Excel (essential)
- Accurate data processing skills
- Strong written communication skills, tailored to different audiences
- 25 days' annual leave plus bank holidays and birthday leave
- Private medical insurance and life assurance
- Auto-enrolment pension scheme
- Comprehensive wellbeing programme including free confidential helpline
- Free counselling sessions and menopause support
- Enhanced flexible working with hybrid model
- Enhanced sick pay
- Cycle-to-work scheme
- Plus much more!
This role offers a unique opportunity to join a forward-thinking law firm that values its employees and makes a positive impact on society. If you're passionate about client service and looking to develop your career in a supportive environment, we'd love to hear from you.
To apply or for more information, please contact Dani at Avocet Commercial Careers.
Client Services Assistant employer: Avocet Legal
Contact Detail:
Avocet Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Assistant
✨Tip Number 1
Familiarise yourself with the legal services sector. Understanding the basics of how law firms operate and the types of services they provide will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your client-facing experience. Since this role is all about providing exceptional service, be ready to share specific examples from your past roles where you went above and beyond for clients, showcasing your interpersonal skills.
✨Tip Number 3
Prepare to discuss your organisational skills. The ability to manage your workload efficiently is crucial in a busy environment. Think of instances where you've successfully juggled multiple tasks or projects and be ready to share those stories.
✨Tip Number 4
Research the firm’s culture and values. Since the firm prides itself on its commitment to people and communities, understanding their ethos will allow you to align your answers with their values during the interview, making you a more attractive candidate.
We think you need these skills to ace Client Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-centric roles. Emphasise your interpersonal and communication skills, as well as any experience in a professional environment that aligns with the responsibilities of a Client Services Assistant.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and your eagerness to learn. Mention specific examples from your past experiences that demonstrate your ability to provide exceptional client care and manage workloads effectively.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Word and Excel, as well as your data processing skills. These are essential for the role, so make sure they stand out in your written materials.
Showcase Your Understanding of Legal Services: If you have any understanding or experience related to legal services, be sure to mention it. Even if it's not essential, demonstrating knowledge in this area can set you apart from other candidates.
How to prepare for a job interview at Avocet Legal
✨Showcase Your Client-Centric Experience
Make sure to highlight your previous experience in a client-facing role. Share specific examples of how you've provided exceptional service and handled enquiries, as this will resonate well with the firm's focus on client care.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage your workload and stay organised, especially in a busy environment. You might want to share tools or methods you use to keep track of tasks and ensure efficient communication.
✨Communicate Clearly and Effectively
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Tailor your responses to show that you can adjust your communication style based on your audience, which is crucial in a legal setting.
✨Express Your Eagerness to Learn
Convey your enthusiasm for learning new skills and adapting to the firm's processes. This shows that you're not only interested in the role but also committed to personal and professional growth within the company.
