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- Tasks: Coordinate breakdowns and services, manage customer communication, and handle invoicing.
- Company: Join Greenshields JCB Limited, a supportive company valuing teamwork and communication.
- Benefits: Enjoy 22 days holiday, a pension plan, health cashback, and more perks!
- Why this job: Be part of a dynamic team, make an impact, and grow your career in a thriving environment.
- Qualifications: Team player with strong customer service skills and the ability to manage time effectively.
- Other info: Opportunities for ex-military personnel and a positive feedback incentive for extra rewards.
The predicted salary is between 28000 - 40000 £ per year.
First Military Recruitment are currently seeking a Senior Service Controller on behalf of one of our clients. Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration.
Duties and Responsibilities:
- Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
- Input Timesheets on a daily basis.
- Chase the customer for order numbers on all work that is not covered by warranty.
- Keep constant communication with the customer to give them updates on all live breakdowns.
- Arrange warranty cross hire machines for any work that cannot be completed on site due to Health & Safety.
- Create estimates when additional work is found and send to the customer within 24 hrs.
- Send over final costings for all retail work.
- Invoice all retail work that has been completed.
- Keep the WIP to a minimum.
- Resolve all customer invoice queries.
- Arrange monthly meeting with the Line Manager to resolve any ongoing issues.
- Answer incoming calls into the office and log breakdowns.
- Cover other diary locations during peak times for Holiday.
- Cover the office with other Senior Service Controllers when the Service Office Supervisor is on leave.
- Contribute to the overall success of Greenshields JCB Limited through teamwork and good communication within the Company.
- Actively seek new business.
- Organise and time-manage your workload.
- Achieve and meet strict deadlines.
- Deal with all telephone calls in a polite and professional manner and have the ability to deal with conflict whilst remaining diplomatic.
Skills and Qualifications:
- An effective team player, aware of the value and importance of working well and closely with colleagues.
- Awareness of team workloads.
- Ability to prioritise and focus on answering incoming calls quickly and effectively.
- Time management skills.
- Ability to work under pressure.
- A good understanding of customer service procedures, policies and best practice.
- A ‘can do’ attitude and willingness to try out new ideas.
- A willingness to help both internal and external customers.
- Company brand awareness.
Benefits:
- 22 Days Holiday, plus an additional day after 1 year for your birthday, an additional day added after 5 years’ service, up to 15 years, max holiday is 26 days, after 15 years service.
- 8 Bank Holidays.
- Scottish Widows Pension. Company pay 4%, Employee 5%.
- Death in Service - 3 x annual salary.
- Westfield Cash Back Health Plan – can claim up to £800 back per year on dental, optical, therapies and consultations. Includes counselling service with 6 free sessions and a 24-hour doctor (dependents are covered under this scheme).
- Cycle to work Scheme.
- Uniform.
- Sick Pay – 3 months covered after 2 years’ service, 6 months covered after 5 years’ service.
- Free legal advice to set up a Will and renew or purchase a Mortgage.
- We celebrate significant birthdays and milestones.
- There is a Positive Feedback incentive, 5 pieces of positive feedback will give you £25.00 Amazon voucher and you can claim a max of 10 per year.
- Employees employee – nominations are in November, with £1000 for the winner, £500 for second, £250.00 for third.
Senior Service Controller employer: First Military Recruitment
Contact Detail:
First Military Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Controller
✨Tip Number 1
Familiarise yourself with the specific duties of a Senior Service Controller. Understanding the nuances of coordinating breakdowns and managing customer communications will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your experience in customer service and conflict resolution. Be prepared to share examples of how you've effectively managed customer expectations and resolved issues, as this is crucial for the role.
✨Tip Number 3
Showcase your time management skills by discussing how you've successfully prioritised tasks in previous roles. This will be important for demonstrating your ability to handle the workload and meet strict deadlines.
✨Tip Number 4
If you have any military background or experience, make sure to mention it. The company encourages applications from ex-military personnel, and this could give you an edge in the selection process.
We think you need these skills to ace Senior Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the duties of a Senior Service Controller. Emphasise your ability to manage workloads, communicate effectively, and provide excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Use examples from your past experiences to demonstrate how you meet the qualifications and can contribute to the company's success.
Highlight Teamwork Skills: Since the role requires effective teamwork, include specific instances where you successfully collaborated with colleagues or resolved conflicts. This will show your potential employer that you understand the importance of working well within a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Senior Service Controller position.
How to prepare for a job interview at First Military Recruitment
✨Showcase Your Customer Service Skills
As a Senior Service Controller, you'll need to demonstrate your understanding of customer service procedures. Be prepared to discuss specific examples where you've successfully managed customer expectations and resolved issues diplomatically.
✨Highlight Your Time Management Abilities
This role requires excellent time management skills. During the interview, share instances where you've effectively prioritised tasks under pressure, especially when dealing with multiple breakdowns or urgent customer requests.
✨Emphasise Teamwork and Communication
The job involves working closely with colleagues and customers. Be ready to talk about how you've contributed to team success in previous roles and how you maintain clear communication, especially during challenging situations.
✨Prepare for Conflict Resolution Scenarios
You may face conflict while dealing with customer queries or internal issues. Prepare to discuss how you've handled difficult conversations in the past, focusing on your diplomatic approach and problem-solving skills.
