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For Companies At a Glance
- Tasks: Manage client relationships and oversee multiple projects while ensuring timely delivery.
- Company: Join a dynamic agency known for its creative solutions and collaborative culture.
- Benefits: Enjoy flexible working, competitive salary, yearly bonuses, and 28 days holiday plus bank holidays.
- Why this job: Be part of a vibrant team, develop your skills, and make a real impact on clients' success.
- Qualifications: Minimum 2 years experience as an Account Manager with strong project management and communication skills.
- Other info: Hybrid work model with regular team socials and expert guest talks.
We are looking for an experienced and proactive Account Manager to join our Client Services team. You will be part of our dynamic Client Services team, reporting to our Senior Account Directors and working closely with our Junior Account Manager, Operations, and the wider Spark team.
Skills & Requirements
- Minimum 2 years experience at AM level, within an agency
- Solid project management skills with experience in budgeting, scheduling and building client relationships
- Excellent Communication Skills (face to face, by phone, and by email)
- Building relationships with and becoming the direct contact for small-mid sized clients
- Supporting the Client Services Director/s on the management of large clients and projects
- Be accountable for the project commercials, be able to scope work and deliver your projects on time and on budget
- Communicating with designers, developers and freelancers to make sure they are on schedule and know how much time remains on the project
- Highly collaborative, able to work well with other Client Service team members, strategists, designers, developers and clients
- Able to balance reactive and proactive workloads, identify problems and find appropriate solutions but not afraid to ask for help, or to push back
- Excellent attention to detail
Main duties and responsibilities of the post
- Manage your own workload and maintain individual and team goals
- Be comfortable working with up to 10 clients / projects at any one time
- Able to disseminate the clients needs, and write a clear brief for the studio
- Able to write clear status report for clients (both project and retainer clients)
- Look for upselling opportunities with clients
- Understand clients’ needs and manage expectations
- Work in line with budgets, and report if we are to exceed budget or scope of work
- Work with Operations on booking and managing resource
Benefits
- Competitive salary (28k - 37k based on experience)
- Yearly bonus based on agency profits
- Flexible working between home and office
- Pension contribution
- Training days
- 28 days holiday plus bank holidays
- Birthday off paid
- Monthly team socials
- Regular guest talks from experts in the creative industry
Apply now
Account Manager employer: Creative Spark
Contact Detail:
Creative Spark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the specific projects and clients that the company has worked with. This will not only help you understand their business better but also allow you to tailor your conversations during interviews, showcasing your genuine interest in their work.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare examples from your previous experience that demonstrate your project management skills and ability to build client relationships. Being able to discuss specific scenarios where you've successfully managed multiple clients or projects will set you apart.
✨Tip Number 4
Showcase your collaborative spirit by discussing how you've worked with cross-functional teams in the past. Highlighting your ability to communicate effectively with designers, developers, and other stakeholders will resonate well with the hiring team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as an Account Manager. Focus on your project management skills, client relationship building, and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention your experience in managing multiple clients and projects, and how you can contribute to the Client Services team.
Highlight Relevant Skills: In your application, emphasise your solid project management skills, attention to detail, and ability to work collaboratively. Provide examples of how you've successfully managed budgets and timelines in previous roles.
Follow Application Instructions: Ensure that your application is complete and follows any specific instructions provided in the job listing. This includes submitting all required documents and ensuring your application aligns with the job specifications.
How to prepare for a job interview at Creative Spark
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing multiple projects simultaneously. Highlight specific examples where you successfully balanced budgets, schedules, and client expectations.
✨Demonstrate Excellent Communication
Since communication is key for an Account Manager, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with clients and team members in the past.
✨Prepare for Client Relationship Questions
Expect questions about how you build and maintain relationships with clients. Think of instances where you turned a challenging client situation into a positive outcome.
✨Understand the Company and Its Clients
Research the company and its client base before the interview. Being knowledgeable about their work will show your genuine interest and help you tailor your responses to align with their needs.
