Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant club that values individuality and personal growth.
- Benefits: Enjoy flexible hours, mental wellbeing apps, training opportunities, and generous staff discounts.
- Why this job: Be part of a supportive team where you can genuinely be yourself and make a difference.
- Qualifications: Experience in customer service, strong communication skills, and basic numeracy required.
- Other info: Must be 18+ and available for flexible shifts including evenings and weekends.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Feltham Club offering a mix of full and part time contracts. All roles require full flexibility to work days, evenings, weekends and late night shifts.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- My Eva – an online financial expert to help with any money-related matters
- Buzz Brights Apprenticeships
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Staff discount 50% off bingo tickets, food & soft drinks
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Show your personality! As a Customer Assistant, being genuine and approachable is key. When you meet potential colleagues or during any informal interactions, let your true self shine through to demonstrate that you're a people person.
✨Tip Number 2
Familiarise yourself with the company culture. Research our values and mission at StudySmarter, and think about how your own experiences align with them. This will help you connect with the team and show that you’re a great fit for the role.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you went above and beyond for customers, as this will highlight your ability to deliver exceptional service, which is crucial for this role.
✨Tip Number 4
Be ready to demonstrate your flexibility. Since the role requires working various shifts, be prepared to discuss your availability and willingness to adapt to different tasks and responsibilities within the club.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what the company is looking for in a Customer Assistant. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service, particularly in hospitality or retail. Use specific examples that demonstrate your ability to build rapport with customers and handle cash.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work for this company and how your values align with theirs, especially regarding customer care.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles. Highlight your communication skills and adaptability in different situations.
✨Demonstrate Flexibility
The role requires flexibility across various tasks and shifts. During the interview, express your willingness to take on different responsibilities and work varied hours. This shows that you are ready to meet the demands of the job.
✨Emphasise Customer Service Experience
Make sure to discuss your experience in delivering exceptional customer service, especially in face-to-face settings. Provide specific examples of how you've gone above and beyond for customers, as this aligns with the company's values.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to manage difficult customers or ensure compliance with company policies, and be ready to discuss your approach.
