Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with IT queries and deliver exceptional customer service.
- Company: Join a leading local recruitment consultancy in Solihull, known for bespoke software solutions.
- Benefits: Enjoy a competitive salary, friendly team environment, and opportunities for growth.
- Why this job: Perfect for tech enthusiasts who love helping others and want to make a real impact.
- Qualifications: Experience in customer service or IT support is essential; own transport required.
- Other info: Work in a rural office with occasional on-call duties.
Our client supplies bespoke Software and systems. We are seeking a motivated and enthusiastic IT Help Desk Support person to join a friendly team in rural offices - therefore own transport is essential.
You will be supporting clients with a wide variety of enquiries which will include:
- Training and setting up new users
- Providing ongoing support and regular check-ups to ensure clients are happy
- Giving guidance and support and answering e-mail queries
- Delivering exceptional Customer Service, ensuring the Customer experience is second to none!
You will have the balance between customer service and IT knowledge and passion. You will be able to sort out problems looking at the root cause and show your customers you understand their needs.
Working in a busy environment, you will be able to prioritise in relation to business needs and be keen to look for improvements. Your CV should show your experience in a similar role.
Interested to find out more? Then please submit your CV showing your experience relevant to the role so that your application can be carefully considered in line with the experience, skills and talents sought. We will let you know within 48 hours if your application is to be progressed and closely matches the specific requirements of the role.
Plum Personnel is the leading independent local recruitment consultancy for roles in Solihull, Birmingham, Coventry and Warwickshire.
If you do not hear from us after 48 hours, we will not be progressing or retaining your details in line with GDPR guidelines, so please respond to future roles that may be more suitable.
Customer Service/IT Support employer: Plum Personnel
Contact Detail:
Plum Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/IT Support
✨Tip Number 1
Familiarise yourself with the software and systems that the company provides. Understanding their products will not only help you answer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires a balance between IT knowledge and exceptional customer service, think of examples from your past experiences where you went above and beyond to assist a customer.
✨Tip Number 3
Prepare for potential scenario-based questions. Think about how you would handle specific IT issues or customer complaints, as this will showcase your problem-solving abilities and your understanding of customer needs.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during interviews.
We think you need these skills to ace Customer Service/IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and IT support. Emphasise any specific software or systems you've worked with, as well as your ability to train and assist users.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you're a great fit. Mention your problem-solving skills and your commitment to delivering exceptional customer service.
Highlight Key Skills: In your application, clearly outline your key skills such as communication, technical knowledge, and the ability to prioritise tasks. These are crucial for the Customer Service/IT Support position.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your interest in the role and keeps you on their radar.
How to prepare for a job interview at Plum Personnel
✨Show Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've provided exceptional support in previous positions. Highlight your ability to empathise with clients and resolve their issues effectively.
✨Demonstrate IT Knowledge
Brush up on your technical skills related to the software and systems the company uses. Be ready to discuss your experience with troubleshooting and providing IT support, as well as any relevant certifications you may have.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you identified root causes of issues and how you approached resolving them, showcasing your analytical skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing training opportunities, or how they measure customer satisfaction to demonstrate your enthusiasm for contributing positively.
