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For Companies At a Glance
- Tasks: Engage with customers, providing support and guidance throughout their journey with L&C.
- Company: Join L&C Mortgages, the UK's leading fee-free mortgage broker with over 160 awards.
- Benefits: Enjoy hybrid working, 24 days holiday, birthday off, and a fabulous Perkbox membership.
- Why this job: Grow your career in a supportive environment that values respect, equality, and personal development.
- Qualifications: Minimum of 6 GCSEs or equivalent, with C grades in Maths and English; customer service experience preferred.
- Other info: Be part of a diverse and inclusive team that values every individual's contribution.
The predicted salary is between 28800 - 43200 £ per year.
Hybrid working - Office based training in Bath, moving to hybrid/remote working model following. Fun, rewarding and with the opportunity to develop and grow your career. That's life with L&C Mortgages, the UK's leading fee free mortgage and protection broker with over 160 awards to its name.
Join us and you'll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From The Extra Mile colleague nominations recognising those who go above and beyond, your birthday off and our fabulous Perkbox membership and much more, this is a place that really gives back on the effort you put in.
Right now, we're expanding our Bath office and taking on Customer Experience Consultants. This is a fabulous opportunity for any customer service savants who are looking to go next level, to jump into the finance sector and learn the ropes of the market through the UK's largest fee free broker. We'll guide you and give you everything you need to grow and excel, with plenty of progression opportunities available.
The Role
As a Customer Experience Consultant, you will be the first point of contact for new and potential customers of L&C. You'll be speaking to customers on both an inbound and outbound basis, building rapport and helping them up to the point of wanting to proceed with our various services here at L&C, as well as during and at the end of their journey calling to see if we can help further.
You will be supported and trained to attain the level needed to give our customers the service we strive for. Answering enquiries and helping with the setup of cases prior to speaking to one of our advisers, you'll be the driving force in helping engage and support customers, ensuring their experience with L&C is positive and reflective of our values.
About You
At L&C we care about our customers. We're looking for individuals who are self-motivated, well organised and have an excellent telephone manner and communication skills, both written and verbal. Ideally, you've had previous experience in a customer service focused role, administration experience is desirable but not essential. You'll need to be able to work both as part of a team and on your own, and deliver a high level of customer service. We require a minimum of 6 GCSEs or equivalent with a minimum of a C grade in Maths & English.
Why join L&C?
Working at L&C means being part of an environment of respect and equality. We care about our customers, but our employees are what make the magic happen. We're always ready to listen and do what we can to make L&C even better for those receiving and providing our services. Working with us means being part of an environment of respect and equity. The standard of training is as high as it can be, so that the service you're able to deliver is at the same level. What you do with it and where you take your role from there is up to you because there are ample opportunities to flourish and progress.
As an employee of L&C, you'll get:
- A starting holiday entitlement of 24 days
- The challenges and opportunities that make us develop professionally & personally
- Being part of a respectful working environment
- Having a day off on your birthday and if you move house
- Comprehensive benefits and employee support programmes
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.
Customer Experience Consultant in Bath employer: London & Country Mortgages
Contact Detail:
London & Country Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Consultant in Bath
✨Tip Number 1
Familiarise yourself with L&C Mortgages and their services. Understanding the company’s values and customer service approach will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves speaking to customers directly, being articulate and confident on calls can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of L&C Mortgages. They can provide insights into the company culture and the expectations for the Customer Experience Consultant role, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your customer service experience through examples. Be ready to discuss specific situations where you've gone above and beyond for customers, as this will highlight your suitability for the role.
We think you need these skills to ace Customer Experience Consultant in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Customer Experience Consultant. Emphasise your communication skills and any previous roles where you engaged with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to work at L&C Mortgages. Mention specific aspects of the company culture that resonate with you, such as their commitment to employee development and respect.
Highlight Relevant Qualifications: In your application, clearly state your qualifications, especially your GCSEs or equivalent, ensuring you mention your grades in Maths and English. This is crucial as they have specified these requirements.
Show Enthusiasm for Growth: Express your eagerness to learn and grow within the company. Mention how you value opportunities for progression and how you plan to contribute positively to the team and customer experience.
How to prepare for a job interview at London & Country Mortgages
✨Research the Company
Before your interview, take some time to learn about L&C Mortgages. Understand their values, services, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
As a Customer Experience Consultant, you'll be dealing with various customer interactions. Prepare for role-play scenarios where you might need to handle difficult customers or provide solutions. This will demonstrate your problem-solving skills and customer service expertise.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. During the interview, focus on maintaining a positive tone and engaging with the interviewer as if they were a customer.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role, team dynamics, and growth opportunities within L&C. This shows that you're not only interested in the position but also in how you can contribute to the company's success.
