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- Tasks: Join our team as a Rental Customer Advisor, delivering top-notch service to customers daily.
- Company: Arnold Clark is a leading car and van rental company known for its commitment to customer care.
- Benefits: Enjoy 33 days' annual leave, flexible working, discounts, private healthcare, and extensive training.
- Why this job: Be part of a diverse team that values collaboration and offers opportunities for personal growth.
- Qualifications: Strong admin skills, good communication, team player, and a full UK driving licence required.
- Other info: Flexible shifts and occasional branch cover needed; previous rental experience is a bonus.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an organised and enthusiastic Rental Customer Advisor for our Inverness Car & Van Rental branch.
We offer:
- 33 days' annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Extensive training
- Enhanced maternity and paternity leave
- ...and much more
Hours: Full time: 45 hours per week, 5 days out of 7 and alternate weekends.
About the role: As part of a busy Arnold Clark Car & Van Rental team, you will work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Day-to-day duties:
- Delivering a consistently excellent level of customer care, both face to face and on the telephone
- Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
- Handling customer complaints and queries
- Monitoring and controlling expenditure
- Running daily reports and ensuring they are acted on
- Helping to promote the branch and a positive customer experience
- Occasionally covering at other branches when needed
Essential skills:
- Strong administrative skills
- Demonstrable ability to work effectively as part of a team
- Good communication skills
- The flexibility to work shifts on a rota basis seven days per week and also cover other branches
- A full UK driving licence
Nice to have (but not essential): Previous experience of working in the rental industry.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Rental Customer Advisor in Inverness employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Customer Advisor in Inverness
✨Tip Number 1
Familiarise yourself with the car and van rental industry. Understanding the key players, trends, and customer expectations can give you an edge in interviews and discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to manage complaints effectively.
✨Tip Number 3
Network with current or former employees of Arnold Clark. They can provide insights into the company culture and what it takes to succeed as a Rental Customer Advisor.
✨Tip Number 4
Be prepared to discuss your flexibility and organisational skills. Think of specific instances where you've successfully managed multiple tasks or adapted to changing schedules.
We think you need these skills to ace Rental Customer Advisor in Inverness
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Rental Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and include specific examples of how you've excelled in similar roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Arnold Clark and how your skills can contribute to their commitment to excellent customer service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arnold Clark.
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. Highlight why you want to work as a Rental Customer Advisor and how you align with Arnold Clark's values of customer service and teamwork.
✨Demonstrate Your Communication Skills
Since the role involves a lot of customer interaction, be prepared to showcase your communication skills. You might be asked to role-play a customer scenario, so practice clear and effective communication beforehand.
✨Prepare for Situational Questions
Expect questions that assess how you handle customer complaints or difficult situations. Think of examples from your past experiences where you successfully resolved issues or provided excellent service.
✨Research the Company Culture
Familiarise yourself with Arnold Clark's commitment to diversity and inclusion. Be ready to discuss how you can contribute to a positive workplace culture and support your colleagues in delivering exceptional service.
