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- Tasks: Answer calls, transfer to the right person, and assist with queries.
- Company: Join a supportive team at Holywell Hospital, dedicated to patient care.
- Benefits: Earn £12.21 per hour, enjoy 28 days holiday pay, and access a pension scheme.
- Why this job: Gain valuable experience in a dynamic environment while helping others.
- Qualifications: Previous experience handling high call volumes is essential.
- Other info: Flexible shifts available, perfect for students looking to balance work and study.
Part-Time Switchboard Operator urgently required for an immediate start to work in Holywell Hospital. This role will require working various shifts between Monday and Friday from 9am - 5pm, working a minimum of 2 shifts per week. The rate of pay for this role will be £12.21 per hour.
The main job duties of this role will include:
- Taking incoming calls and transferring to the appropriate person or taking relevant notes.
- Acting as a front of house reception.
- Assisting with queries.
- Answering incoming emails and general admin duties.
What we need from you:
- Previous experience in a similar role handling a large volume of incoming calls.
What we will offer you:
- £12.21 per hour.
- Full induction into the role.
- A minimum of 28 days holiday pay (Pro Rata).
- Inclusion into company's pension scheme.
First Choice is an Equal Opportunities Employer.
Switchboard Operator employer: First Choice Selection Services Ltd
Contact Detail:
First Choice Selection Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Familiarise yourself with the specific duties of a Switchboard Operator. Understanding the nuances of handling calls, transferring them efficiently, and managing queries will give you an edge during any informal discussions or interviews.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of interaction over the phone and in person, being articulate and friendly can make a significant difference in how you present yourself to potential employers.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the work environment and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Be prepared to discuss your previous experience with high call volumes. Think of specific examples that demonstrate your ability to handle pressure and multitask effectively, as this will be crucial in the role.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in handling a large volume of incoming calls. Mention specific roles or responsibilities that relate directly to the duties of a Switchboard Operator.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Switchboard Operator position. Focus on communication skills, customer service experience, and any administrative tasks you've handled.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines why you are a good fit for this role. Address your ability to manage calls efficiently, assist with queries, and perform general admin duties. Make it personal and engaging.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves communication.
How to prepare for a job interview at First Choice Selection Services Ltd
✨Showcase Your Communication Skills
As a Switchboard Operator, effective communication is key. Be prepared to demonstrate your ability to handle calls clearly and professionally. Practice common scenarios you might encounter during the interview.
✨Highlight Relevant Experience
Make sure to discuss your previous experience with handling a high volume of incoming calls. Share specific examples of how you managed difficult situations or queries to show your capability in this role.
✨Familiarise Yourself with the Role
Understand the main duties of the position, such as transferring calls and assisting with queries. This will allow you to answer questions confidently and show that you are genuinely interested in the job.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the role. Ask about the team dynamics, training processes, or what a typical day looks like for a Switchboard Operator at the hospital.
