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- Tasks: Lead the Aftersales Department, ensuring top-notch customer care and team performance.
- Company: Join a renowned dealership in Northern Ireland with a strong reputation and growth opportunities.
- Benefits: Enjoy a competitive salary, bonus, company car, pension scheme, and 33 days holiday.
- Why this job: Be part of a dynamic team that values motivation, support, and continuous improvement.
- Qualifications: 2+ years in a senior Aftersales role; technical competence required.
- Other info: Permanent position with 45 hours per week in Bangor.
The predicted salary is between 37000 - 45000 £ per year.
VANRATH have partnered with one of NI's most well-known dealerships. The organisation is recruiting for an Aftersales Manager position. This is a fantastic opportunity for any Motor Industry experienced individual to join a longstanding company that offers many routes for progression. Place of work is Bangor, this is a Permanent role with 45 working hours per week. Salary £37,000 - £45,000 + Bonus + Company Car + Fantastic benefits, company pension scheme, 33 days holidays. Candidates at higher salary will be considered.
We are looking for someone who is enthusiastic, self-motivated and has the ability to motivate and support others in a fast-paced environment.
Responsibilities:- Oversee the daily operations of the Aftersales Department, ensuring alignment with Franchise Operating Procedures.
- Lead and mentor the team, fostering continuous improvement in performance and refining processes to enhance efficiency and effectiveness.
- Develop and implement the business plan, coordinating the team to achieve key objectives.
- Monitor and communicate management information to drive performance improvements within the Aftersales Department.
- Ensure consistent delivery of exceptional customer care by managing all aspects of the 'Customer Experience'.
- Cultivate effective communication across the business to ensure alignment and transparency.
- Provide coaching and mentoring to team members, helping them to grow and achieve their full potential.
- 2 years+ experience in a senior role within Aftersales.
- Experience in After-sales service is required.
- Technical competence (NVQ or ATA or HFC or similar).
- Full valid driving license held for a minimum of 6 months with fewer than 9 penalty points.
- Knowledge of Warranty Procedures.
- Aftersales.
- Aftersales manager.
- Motor trade.
- Service manager.
- Fantastic benefits package.
- Vehicle.
Aftersales Manager (Motors) - Bangor employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager (Motors) - Bangor
✨Tip Number 1
Network within the motor industry, especially with professionals who have experience in aftersales management. Attend local automotive events or join relevant online forums to connect with potential colleagues and learn about the latest trends in aftersales service.
✨Tip Number 2
Familiarise yourself with the specific dealership's brand and its aftersales processes. Understanding their unique selling points and customer care strategies will help you demonstrate your enthusiasm and alignment with their values during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in previous roles. Be ready to share specific examples of how you've improved performance and customer satisfaction in an aftersales environment.
✨Tip Number 4
Research the latest technologies and tools used in aftersales management. Being knowledgeable about innovations in the field can set you apart from other candidates and show that you're proactive about improving efficiency and customer experience.
We think you need these skills to ace Aftersales Manager (Motors) - Bangor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor industry, particularly in aftersales roles. Emphasise any leadership or mentoring experience, as well as your ability to improve processes and customer care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific achievements from your previous roles that demonstrate your capability to lead a team and enhance customer experience.
Highlight Relevant Skills: In your application, clearly outline your technical competence and any qualifications such as NVQ or ATA. Also, mention your driving licence status, as this is a requirement for the position.
Showcase Your Leadership Style: Discuss your approach to mentoring and coaching team members in your application. Provide examples of how you've motivated others in a fast-paced environment and contributed to team success.
How to prepare for a job interview at VanRath
✨Show Your Passion for the Motor Industry
Make sure to express your enthusiasm for the motor industry during the interview. Share specific experiences that highlight your commitment and knowledge, as this will resonate well with the interviewers who are looking for someone genuinely invested in the field.
✨Demonstrate Leadership Skills
As an Aftersales Manager, you'll need to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to foster improvement and support others in a fast-paced environment.
✨Understand Customer Experience
Be ready to discuss how you would ensure exceptional customer care within the Aftersales Department. Think about strategies you've implemented before to enhance customer satisfaction and how you can apply them in this role.
✨Prepare for Technical Questions
Since technical competence is crucial for this position, brush up on relevant knowledge such as warranty procedures and after-sales service. Be prepared to answer questions that assess your technical skills and how they relate to the role.
