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- Tasks: Lead and inspire our inside sales team to achieve targets and enhance customer experience.
- Company: Join Budget Energy, part of Flogas, a leading energy provider in Ireland since 1978.
- Benefits: Enjoy competitive salary, healthcare allowance, staff discounts, and career advancement opportunities.
- Why this job: Be part of a collaborative culture that values your input and supports your growth.
- Qualifications: Proven leadership experience in sales or contact centre environments is essential.
- Other info: We promote diversity and inclusivity, ensuring everyone feels valued and heard.
The predicted salary is between 36000 - 60000 £ per year.
About the Role: Budget Energy is seeking a proactive and hands-on B2C Sales Team Lead to oversee our inside sales and retention team. This role is pivotal in driving performance across our residential customer base, ensuring quality service delivery and KPI achievement, while creating a collaborative and high-performing team environment.
Key Responsibilities:
- Ensure the sales team meets performance targets and KPIs through clear direction and ongoing performance monitoring.
- Lead by example with a hands-on approach to day-to-day operations, supporting projects and process improvements across the team.
- Conduct regular 1:1 meetings, identify development opportunities, and work with key stakeholders to implement tailored training plans.
- Use performance tools and reporting to monitor customer interactions, outputs, and overall service quality.
- Foster open communication, encouraging team feedback and customer insights to continuously improve the customer experience.
- Ensure full compliance with industry regulations, including GDPR and relevant Codes of Practice.
- Keep the team well-informed of product updates, offers, and promotional activity to support successful customer engagement.
- Promote a positive and collaborative team environment that reflects Budget Energy's core values.
Candidate Profile:
The ideal candidate will have proven experience in a leadership role, within a sales or contact centre environment. They will be customer-focused, results-driven, and skilled at motivating teams to reach their full potential. Strong communication, problem-solving, and IT capabilities are essential, along with the ability to work independently while collaborating effectively across departments.
Benefits:
- Competitive Salary
- Defined Pension Contribution
- Healthcare Allowance
- Staff discounts
- Health and Wellbeing Supports
- Learning and Development Opportunities
- Career Advancement is important to us in Budget Energy. All our roles are advertised internally, and we encourage internal progression right across the business.
Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.
Inside Sales Team Lead employer: Flogas NI
Contact Detail:
Flogas NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Team Lead
✨Tip Number 1
Familiarise yourself with Budget Energy's core values and mission. Understanding what drives the company will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your experience in leading sales teams by preparing specific examples of how you've driven performance and achieved KPIs in previous roles. Be ready to discuss these during any interviews or networking opportunities.
✨Tip Number 3
Network with current or former employees of Budget Energy or Flogas Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on industry trends and regulations, particularly those related to energy and customer service. Being knowledgeable about these topics will demonstrate your commitment to the role and the sector during discussions.
We think you need these skills to ace Inside Sales Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales leadership and team management. Use specific examples that demonstrate your ability to meet performance targets and KPIs, as well as your hands-on approach to operations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the responsibilities outlined in the job description, particularly your experience in fostering team collaboration and improving customer experiences.
Showcase Leadership Skills: Emphasise your leadership style and how you motivate teams. Provide examples of past successes in developing team members and implementing training plans that led to improved performance.
Highlight Communication Abilities: Since strong communication is essential for this role, include instances where you've effectively communicated with stakeholders or facilitated team feedback. This will demonstrate your capability to foster open communication within the team.
How to prepare for a job interview at Flogas NI
✨Showcase Your Leadership Skills
As a potential Inside Sales Team Lead, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and drive performance towards KPIs.
✨Emphasise Customer Focus
Budget Energy values customer satisfaction highly. Be ready to discuss how you've previously prioritised customer needs and improved service delivery. Highlight any specific strategies you've implemented to enhance the customer experience.
✨Prepare for Performance Monitoring Discussions
Familiarise yourself with performance tools and reporting methods. Be prepared to discuss how you would use these tools to monitor team performance and ensure compliance with industry regulations, including GDPR.
✨Demonstrate Collaborative Spirit
Since fostering a collaborative environment is key for this role, think of examples where you've encouraged team feedback and collaboration. Show how you can create an inclusive atmosphere that aligns with Budget Energy's core values.
