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For Companies At a Glance
- Tasks: Manage insurance claims from start to finish while providing top-notch customer service.
- Company: Join a reputable Loss Adjusters firm experiencing exciting growth and expansion.
- Benefits: Enjoy remote work options, a competitive salary, and unique perks like a birthday holiday.
- Why this job: Be part of a supportive team that values your skills and offers a fulfilling career path.
- Qualifications: Experience in handling property claims and excellent communication skills are essential.
- Other info: Flexible working hours with opportunities for professional development and industry qualifications.
The predicted salary is between 28000 - 42000 £ per year.
An experienced Claims Handler is required to join an established, reputable Loss Adjusters due to growth and expansion.
Key Responsibilities
- Provide a first class customer service to customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion ensuring client specific service level criteria is met.
- Act as a point of contact for client/customer queries and own issues through to their satisfactory conclusion.
About You
- Experienced in handling Insurance property Claims from cradle to grave.
- Experienced in understanding various Insurer Policy wordings to establish validity.
- Excellent communication skills, both verbal and written.
- Good time management/organisation skills with diary management experience.
- Able to work in a pressured environment handling volume calls whilst remaining calm and providing a quality claims journey experience.
- IT literate with the ability to utilise multiple systems.
- Able to travel to the local office for training/induction or as required for team meetings.
- Industry qualifications i.e. Cert CII or Cert CILA or willing to work towards (desirable).
Hours are Monday to Friday - 35 hours per week. The role can be remote with the requirement to attend the local office for training/induction/team meetings.
Salary & Benefits
- Annual basic salary up to £35,000 per annum.
- Contributory pension.
- Performance related bonus.
- Flexi benefits.
- Voluntary benefits schemes.
- Birthday holiday.
- Share purchase scheme.
Senior Claims Handler employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler
✨Tip Number 1
Familiarise yourself with common insurance policy wordings and claims processes. This knowledge will not only help you in interviews but also demonstrate your expertise in handling claims effectively.
✨Tip Number 2
Practice your communication skills, both verbal and written. Role-play scenarios where you handle customer queries or complaints to showcase your ability to remain calm under pressure.
✨Tip Number 3
Highlight your time management skills by preparing examples of how you've successfully managed multiple tasks or calls in a busy environment. This will show that you can thrive in a fast-paced role.
✨Tip Number 4
If you have any industry qualifications like Cert CII or Cert CILA, make sure to mention them during your discussions. If you don’t, express your willingness to pursue these qualifications, as it shows commitment to your professional development.
We think you need these skills to ace Senior Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling insurance property claims. Use specific examples that demonstrate your ability to manage claims from start to finish and your understanding of various insurer policy wordings.
Craft a Strong Cover Letter: Write a cover letter that showcases your excellent communication skills and your ability to provide first-class customer service. Mention your time management skills and how you handle pressure, as these are key for the role.
Highlight Relevant Qualifications: If you have industry qualifications like Cert CII or Cert CILA, be sure to mention them prominently. If you are willing to work towards these qualifications, include that in your application to show your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the claims handling process.
How to prepare for a job interview at Adjusting Appointments Limited
✨Showcase Your Claims Experience
Be prepared to discuss your previous experience in handling insurance property claims. Highlight specific cases where you managed claims from start to finish, demonstrating your understanding of various insurer policy wordings.
✨Demonstrate Excellent Communication Skills
Since the role requires strong verbal and written communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients and colleagues in past roles.
✨Exhibit Time Management Abilities
The ability to manage time effectively is crucial in this role. Be ready to share strategies you use to stay organised, especially when handling multiple claims or calls under pressure.
✨Familiarise Yourself with IT Systems
As the position requires IT literacy, ensure you're comfortable discussing the systems you've used in previous roles. If possible, research any specific software mentioned in the job description to show your readiness to adapt.
