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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring efficient service delivery and client satisfaction.
- Company: Join a respected environmental consultancy making a difference in social housing.
- Benefits: Enjoy a competitive salary, hybrid working, and a bonus scheme.
- Why this job: Be part of a growing company with a strong focus on team development and client relationships.
- Qualifications: Experience in contracts management or team leadership is essential.
- Other info: This role offers the chance to tackle operational challenges and drive success.
The predicted salary is between 35000 - 40000 £ per year.
We're working with a well-established environmental compliance consultancy that supports a wide range of clients across the social housing sector. With continued growth and a strong pipeline of work, they're now seeking a Contracts & Operations Team Lead to oversee service delivery, team performance and client relationships.
About the Role:
You’ll lead the operational function, ensuring all works are planned and delivered efficiently, KPIs are achieved, and service standards are consistently met. Acting as the main point of contact for operational issues, you’ll play a key role in both internal coordination and client communication.
Key Responsibilities:
- Lead, support, and develop a high-performing operations team.
- Oversee the day-to-day coordination of works, ensuring timely and efficient service delivery.
- Manage logistics, appointments and schedules for multiple compliance projects.
- Act as the primary contact for client queries and operational matters.
- Monitor KPIs and performance targets, ensuring standards are consistently exceeded.
- Attend client meetings to understand their needs and translate into action plans.
- Ensure compliance with relevant regulations and industry best practice - particularly in the social housing and asbestos sectors.
- Take ownership of operational challenges, enabling your team to focus on delivery and senior staff to focus on strategy.
What will you need to be considered?
- Proven experience in contracts management or team leadership role, preferably within the social housing/compliance/consultancy sectors.
- Demonstrated ability to lead, motivate and develop a team in a busy, dynamic environment.
- Ability to think on your feet and resolve issues quickly and effectively.
- Experience in a customer-focused, operational environment (e.g. managing multiple service projects or contracts).
- Excellent organisational and time management skills with the ability to coordinate multiple tasks at once.
- Strong written and verbal communication skills, able to effectively communicate with clients, senior staff and your team.
What's on offer:
- Basic salary between £35,000 - £40,000 (DOE).
- Full comprehensive benefits and a company bonus scheme.
- Hybrid/Flexible working.
To apply, click the 'Apply' button or contact Angelina at Golden Fox Recruitment for more information.
Contracts & Operations Team Lead employer: Golden Fox Recruitment Ltd
Contact Detail:
Golden Fox Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts & Operations Team Lead
✨Tip Number 1
Familiarise yourself with the social housing sector and compliance regulations. Understanding the specific challenges and requirements in this field will help you demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in dynamic environments. Be ready to discuss specific situations where you motivated your team or resolved conflicts.
✨Tip Number 3
Network with professionals in the social housing and compliance sectors. Attend relevant events or join online forums to connect with others in the industry, which could lead to valuable insights and potential referrals.
✨Tip Number 4
Prepare for client-facing scenarios by practising your communication skills. Think about how you would handle client queries and operational issues, as this role requires strong interpersonal abilities.
We think you need these skills to ace Contracts & Operations Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contracts management and team leadership, particularly within the social housing or compliance sectors. Use specific examples to demonstrate your ability to lead and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your experience in managing logistics and client relationships, and how you can contribute to exceeding KPIs and service standards.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Consider including examples of how you've effectively communicated with clients and teams in the past.
Highlight Problem-Solving Abilities: In your application, mention specific instances where you've successfully resolved operational challenges. This will demonstrate your ability to think on your feet and manage multiple tasks effectively, which is crucial for this position.
How to prepare for a job interview at Golden Fox Recruitment Ltd
✨Showcase Your Leadership Skills
As a Contracts & Operations Team Lead, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance.
✨Understand the Compliance Landscape
Familiarise yourself with the compliance regulations relevant to social housing and asbestos sectors. Being able to discuss these topics knowledgeably will show your commitment to the role and your understanding of the industry.
✨Prepare for Client Interaction Scenarios
Since you'll be the main point of contact for clients, think about how you would handle various client queries or operational issues. Practising responses to potential scenarios can help you feel more confident during the interview.
✨Demonstrate Organisational Skills
Highlight your organisational and time management skills by discussing how you've successfully coordinated multiple projects in the past. Use specific examples to illustrate your ability to manage logistics and schedules effectively.
