Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage claims cases, ensuring smooth processes and excellent customer interactions.
- Company: Join Davies, a leading inclusive jobs board focused on collective success.
- Benefits: Enjoy flexible working, career training, and discounts with hundreds of UK retailers.
- Why this job: Be part of a supportive team culture while making a real impact in people's lives.
- Qualifications: Relevant claims experience and strong customer service skills are essential.
- Other info: Full training provided; perfect for those eager to learn and grow.
The predicted salary is between 20000 - 30000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. As a Property Claims Manager based in Bolton, you'll be the hero behind the scenes. Full complete training is provided.
What will your day look like:
- Proactive Case Management: You'll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
- Customer Interactions: Whether it's clients or direct customers, you'll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
- Third-Party Wizardry: Managing suppliers? You've got this! Drive cases to settlement while balancing service, cost, and time.
- Craftsmanship: Your work will be top-notch, following internal processes and guidelines.
- Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure.
- Self-Development: Embrace feedback, learn, and grow.
- Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Knowledge and Abilities:
How We Measure Success:
- SLA Performance: You'll ace it.
- Phone Audit: Your phone skills? A+
- Lifecycle Metrics: You'll own them.
- Audit: No breaches here.
- PDR Forms: Completed and shining.
- Team Performance: You're the MVP.
Requirements:
- Relevant Claims Experience
- Good Customer Service Skills
- Time Management Wizardry
- Interpersonal Charm
Ready to make an impact? Apply now and let's create something extraordinary together!
Benefits:
- Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Metal, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
Trainee Claims Case Manager employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Claims Case Manager
✨Tip Number 1
Familiarise yourself with the claims management process. Understanding how claims are handled from start to finish will give you an edge during interviews and help you demonstrate your proactive case management skills.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be interacting with clients and customers, showcasing your ability to treat customers fairly and handle their concerns professionally will set you apart.
✨Tip Number 3
Network with professionals in the claims industry. Attend relevant events or join online forums to connect with others in the field. This can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare for situational questions that assess your time management and interpersonal skills. Think of examples from your past experiences where you've successfully managed multiple tasks or resolved conflicts effectively.
We think you need these skills to ace Trainee Claims Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant claims experience and customer service skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal charm and time management abilities. Explain why you're excited about the role and how you can contribute to the team at Davies.
Showcase Your Skills: In your application, provide specific examples of how you've successfully managed cases or provided excellent customer service in the past. This will help illustrate your proactive case management skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Davies
✨Showcase Your Customer Service Skills
As a Trainee Claims Case Manager, you'll be interacting with clients regularly. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to treat customers fairly and maintain professionalism.
✨Demonstrate Time Management Abilities
This role requires excellent time management skills to handle your caseload effectively. During the interview, share examples of how you've successfully managed multiple tasks or projects simultaneously, ensuring deadlines were met without compromising quality.
✨Emphasise Teamwork and Collaboration
Davies values a positive team culture. Be ready to talk about your experiences working in teams, how you contribute to a collaborative environment, and any specific instances where you helped foster team spirit or resolve conflicts.
✨Prepare for Questions on Compliance and Governance
Understanding the importance of compliance is crucial in this role. Brush up on relevant regulations and be prepared to discuss how you ensure adherence to guidelines in your previous roles. This will demonstrate your commitment to maintaining high standards.
