Retailer Relationship Manager

Retailer Relationship Manager

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

Salary & Benefits –

We offer a salary from £41,194 – £51,492 per annum depending on experience

Annual performance related bonus
Attractive pension scheme (up to 12% company contribution)
Development opportunities in line with the Retailer Relationship Manager progression plan
25 days annual leave plus bank holidays – plus an extra wellness day!
Life assurance cover of 4 times pensionable salary
A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
Retail savings scheme
Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Bradford/Hybrid Working

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Retailer Relationship Manager to join the Wholesale Market Services team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it\’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire\’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region\’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Wholesale Market Services team are a key part of how we plan to meet the changing expectations of customers and regulators.

Since April 2017, non-household customers in England have the option to change their water and sewerage retailer in the same way as customers can do for gas and electricity. This is a great opportunity to be involved in Yorkshire Waters Wholesale Market Team, the non-household world and contribute to excellent wholesale performance in the market.

Where you fit in:

As our Retailer Relationship Manager you will –

Establish new and maintain wholesale contracts between Yorkshire Water and retailers for the provision of wholesale services within industry SLAs
Ensure the agreements and relationships are managed in positive, commercial and compliance focused manner to achieve business objectives and targets
Use contract information and MI to identify and mitigate risks and where appropriate escalate to senior stakeholders accordingly
Keep up to date with technical regulations and legislation to ensure contract compliance including CA98 and LPF principles
When there is a breach of agreement, responsible for taking corrective action including working with supporting departments, e.g. finance, legal, compliance
Work with the Senior Relationship Manager and other key stakeholders to formulate R-MeX (non-household retailer measure of experience) improvement plans and to deliver improvement against areas identified
Support with contractual and service related escalations, risks and issue resolution
Ensure the regular sharing of contract performance management information including regular reports on financial performance, wholesaler performance against bilateral & Market Performance Framework measures, consumption to support the Business Demand Reduction performance commitment, volume of connections, data accuracy and other such useful information
Ensure key retailer information is kept up to date and shared with relevant teams across the business as and when required.
Manage the Alternative Eligible Credit and Alternative Payment Terms agreements and annual renewal process
Travel will be required for face to face retailer visits, this may involve overnight stays – driving licence required with no more than 6 points

What skills & qualifications you will need:

Experience of contract management
Excellent influencing, negotiating and communication skills
Able to build effective business to business relationships
Managing stakeholders of all levels (internal and external)
Able to understand complex regulations and communicate them in simple terms
Able to influence others to achieve shared business objectives

You will also benefit from having:

A strong understanding of the non-household retail market and the required processes.
Good understanding of relevant legislation especially Water Act and Market Codes
An understand of core operational business processes.

Although we operate 24 hours a day, 365 days a year, it\’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn\’t always easy!

Do we sound like your cup of tea?

If you\’ve got experience in Retailer Relationship Management in a Wholesale Market Service and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Please apply online and submit a CV and covering letter outlining your suitability for the role.

Recruitment Process –

Closing date -14th July, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.