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- Tasks: Manage calls and ensure compliance while working in a supportive team environment.
- Company: Join a friendly company that values training and career progression.
- Benefits: Enjoy competitive pay, flexible shifts, and perks like discounts and free parking.
- Why this job: Be part of a dynamic team making a real impact in customer support.
- Qualifications: Strong interpersonal skills and knowledge of Microsoft Office are essential.
- Other info: Must pass a background check; ideal for those seeking growth in a fast-paced role.
Hours: 42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 11am-11pm or 6pm-6am).
Salary: £12.60-13.10 per hour.
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits including access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free on-site parking
Main Duties:
- Managing high levels of incoming and outgoing telephone calls to both clients and branches.
- Utilise software to ensure the required monitoring and compliance standards are met.
- Work as part of a monitoring team liaising with different branches nationally.
- Follow correct procedures for incident reporting and real-time monitoring.
- Work as part of a team, communicating effectively with team members and others.
- Carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
- Undertake additional duties in line with management requests as required.
- Comply with IS27001 standards and procedures.
- Meet individually set KPIs.
- Stay current with system information, changes, and updates.
What we are looking for:
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
- Ability to work in a fast-paced environment.
- Ability to manage workload to meet team deadlines.
- A willingness to learn and develop and show a high level of commitment and professionalism.
- Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
Desired experience:
- Alarm receiving centre
- Call centre
- Customer service
Essential:
- Applicants must have a 5-year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Skills: Customer Service, IT Literate, Admin
Customer Support Operator 6am-6pm/6pm-6am/11am-11pm employer: Staffline Recruitment Ltd.
Contact Detail:
Staffline Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Operator 6am-6pm/6pm-6am/11am-11pm
✨Tip Number 1
Familiarise yourself with the specific software and tools used in customer support roles. Since you'll be utilising software to monitor compliance standards, having a good grasp of these systems can set you apart from other candidates.
✨Tip Number 2
Highlight your ability to work in a fast-paced environment during any interactions. Share examples from previous roles where you successfully managed high volumes of calls or tasks, as this will demonstrate your capability to thrive under pressure.
✨Tip Number 3
Showcase your interpersonal skills by preparing to discuss how you've effectively communicated with team members and clients in past experiences. This is crucial for a role that requires teamwork and clear communication.
✨Tip Number 4
Be ready to discuss your commitment to ongoing learning and development. Mention any relevant training or certifications you've pursued, as well as your willingness to adapt to new procedures and technologies in the customer service field.
We think you need these skills to ace Customer Support Operator 6am-6pm/6pm-6am/11am-11pm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in call centres or alarm receiving centres. Emphasise your interpersonal skills and ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your willingness to learn, your commitment to professionalism, and how your skills align with the requirements of the Customer Support Operator role.
Highlight Relevant Skills: In your application, clearly outline your IT literacy, especially your proficiency with Microsoft Office applications. Provide examples of how you've used these skills in previous roles to manage workloads and meet deadlines.
Prepare for Background Checks: Since the role requires a 5-year checkable history and passing a PSNI check, ensure you have all necessary documentation ready. Be prepared to discuss your background and any relevant experiences during the interview process.
How to prepare for a job interview at Staffline Recruitment Ltd.
✨Showcase Your Interpersonal Skills
As a Customer Support Operator, you'll need to demonstrate excellent interpersonal skills. Be prepared to share examples of how you've effectively communicated with customers or team members in previous roles.
✨Familiarise Yourself with Shift Patterns
Understand the shift patterns (6am-6pm, 11am-11pm, 6pm-6am) and be ready to discuss your flexibility regarding these hours. Showing that you're adaptable will impress the interviewers.
✨Highlight Your IT Proficiency
Since the role requires knowledge of Microsoft Office and other software, make sure to mention your experience with these tools. You could even prepare to discuss how you've used them in past jobs to manage workloads or improve efficiency.
✨Demonstrate Your Commitment to Learning
The company values a willingness to learn and develop. Share instances where you've taken the initiative to learn new skills or improve your performance, as this will show your commitment and professionalism.
