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- Tasks: Assist customers with onboarding and aftercare for their new homes.
- Company: Join a leading housing association in South Central Manchester.
- Benefits: Enjoy hybrid working, flexible hours, and holiday pay.
- Why this job: Be part of a dynamic team making a real impact in people's lives.
- Qualifications: Experience in customer service and property management is essential.
- Other info: This is a temporary role for 3 months with potential for growth.
The predicted salary is between 24000 - 36000 £ per year.
Your new role as a Customer Care Specialist in the Housing Industry is a full-time position, requiring 35 hours per week over 5 days. The role is temporary for 3 months and based in South Central Manchester.
The working hours are Monday to Friday, with a hybrid model where you will be office-based for 3 days a week initially for training, then transitioning to 2 days in the office and 3 days at home.
The post holder will serve as a key customer service point of contact with the new homes team for a housing association. Customer service is crucial in this role as you will be assisting new customers with the onboarding and aftercare of their new homes.
You should have experience in a fast-paced customer service environment, managing queries with professionalism and providing an excellent customer journey experience. Responsibilities include updating the system, recording/logging all actions, and escalating issues when necessary.
Experience in property management and/or housing associations would be beneficial. You will interact with both internal and external stakeholders, requiring the development of excellent working relationships.
This dynamic and demanding role requires considerable flexibility and the ability to work independently with minimal supervision.
What you'll need to succeed:
- Experienced administrator from a housing/property management background.
- Previous systems experience, such as “Clixifix”, a defect SAAS system or similar, is very beneficial.
- Flexibility and adaptability are essential due to the varied nature of the administrative tasks.
Customer Care Specialists employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialists
✨Tip Number 1
Familiarise yourself with the housing industry and property management. Understanding the common challenges and processes in this field will help you engage more effectively during interviews and demonstrate your knowledge.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've handled difficult situations or improved customer satisfaction in previous roles. This will show that you can provide an excellent customer journey.
✨Tip Number 3
Research the company culture and values of the housing association. Tailoring your conversation to align with their mission and demonstrating how you fit into their team can make a significant impact.
✨Tip Number 4
If you have experience with systems like Clixifix, be ready to discuss it in detail. Showing your familiarity with relevant software can set you apart from other candidates and highlight your readiness for the role.
We think you need these skills to ace Customer Care Specialists
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly in fast-paced environments. Emphasise any relevant experience in housing or property management, and mention specific systems you've used, like Clixifix.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about customer care in the housing industry. Share examples of how you've successfully managed customer queries and built relationships with stakeholders in previous roles.
Showcase Your Skills: Clearly outline your skills that align with the job description, such as flexibility, adaptability, and the ability to work independently. Use specific examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to manage difficult situations with professionalism and ensure a positive customer journey.
✨Familiarise Yourself with Housing Industry Terms
Brush up on key terms and concepts related to the housing industry and property management. This will not only show your interest in the field but also demonstrate your readiness to engage with internal and external stakeholders effectively.
✨Demonstrate Flexibility and Adaptability
The job requires considerable flexibility, so be ready to discuss how you've adapted to changing circumstances in previous roles. Share examples that illustrate your ability to work independently and manage multiple tasks efficiently.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your genuine interest in the role and the company. Ask about the team dynamics, training processes, or how success is measured in the customer care department to engage your interviewers and leave a lasting impression.
