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For Companies At a Glance
- Tasks: Lead a team to enhance service delivery and manage client relationships.
- Company: Join CBRE, a global leader in real estate services with over 70,000 employees worldwide.
- Benefits: Enjoy competitive pay, career growth opportunities, and a dynamic work environment.
- Why this job: Be part of a team redefining workplace solutions and making a real impact.
- Qualifications: Experience in corporate real estate or facilities management is essential.
- Other info: This role is based in Southall, England, with a focus on operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining ‘workplace’ because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand — the workplace contributes to business results, whether it’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.
Job Summary:
- Ensure team members are continually improving levels of service delivery, drawing on industry best practice setting a high benchmark for the FM’s to deliver to in each respective area.
- Ensure continual client focus across all areas.
Key Responsibilities:
- Be the primary strategic and operational support point for the Account Director.
- Oversee all operational activity across the contract.
- Oversee and fulfil all client reporting activities.
- Manage the team to a transparent set of shared objectives.
- Manage talent recruitment and retention, including training requirements and performance management.
- Drive superior account performance to support the client business and contractual objectives.
- Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.
- Ensure full contract compliance on operational, risk, and compliance matters.
- Measure the contract’s performance against agreed targets and scorecard compliance.
- Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.
- Oversee all vendor relationships.
- Ensure CBRE’s technology platform is optimised to support the client’s operational needs and commercial value.
- Drive forward platform efficiencies within the account platform.
- Ensure all account Playbooks are evergreen and meeting the needs of the account.
- Provide leadership and day to day management of the infrastructure functions of the business, with functional leads reporting in.
- Ensure functional objectives are aligned with the client priorities and the wider functional priorities of CBRE.
Key Skills / Experience / Requirements:
- The ability to work at pace, dynamically, whilst focussing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
- Experience working in corporate real estate or a facilities management company.
- Procurement experience is required.
- Demonstrated experience in managing large teams.
- Experience in the areas of H&S and Energy Management a distinct advantage.
- Experience in delivering large scale change programmes an advantage.
- Skills should include organisational development, personnel management, budget and resource development, and strategic planning.
- Excellent people skills, with an ability to lead and support a dynamic leadership team.
- Successful track record of working in international corporate businesses.
Operations Manager employer: CBRE-2
Contact Detail:
CBRE-2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in facilities management and corporate real estate. Understanding industry best practices will not only help you in interviews but also demonstrate your commitment to continuous improvement, which is crucial for the Operations Manager role.
✨Tip Number 2
Network with professionals in the corporate real estate sector, especially those who have experience in operations management. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large teams and delivered on operational objectives. Highlighting your leadership skills and ability to drive performance will be key in showcasing your fit for this role.
✨Tip Number 4
Research CBRE's values and recent projects to understand their approach to workplace solutions. Tailoring your conversation around their mission and demonstrating how your experience aligns with their goals can set you apart from other candidates.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in corporate real estate or facilities management. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage teams and drive performance.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past work that showcase your skills in operational support, team management, and client relations, as mentioned in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Operations Manager.
How to prepare for a job interview at CBRE-2
✨Research the Company
Before your interview, make sure to thoroughly research CBRE and its Global Workplace Solutions division. Understand their values, mission, and recent projects. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Leadership Skills
As an Operations Manager, you'll need to showcase your leadership abilities. Prepare examples of how you've successfully managed teams, driven performance, and handled challenges in previous roles. Highlight your experience in talent recruitment and retention.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of specific situations where you've had to prioritise tasks or manage multiple projects simultaneously, and be ready to discuss the outcomes.
✨Showcase Your Industry Knowledge
Since the role requires experience in corporate real estate and facilities management, be prepared to discuss industry trends, best practices, and any relevant procurement experience. This will demonstrate your expertise and readiness for the position.
