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- Tasks: Provide 1st and 2nd line IT support, assist with projects, and mentor junior staff.
- Company: Join DISConsulting IT, a vibrant MSP dedicated to empowering small businesses and charities.
- Benefits: Enjoy 25 days holiday, work from home options, paid training, and company events.
- Why this job: Be part of an innovative team shaping the future of IT with diverse technologies.
- Qualifications: 4 years of IT support experience, A-Level or equivalent, and a valid UK driving licence required.
- Other info: Hybrid remote work in Basingstoke; travel expenses reimbursed.
Location: Basingstoke, RG24 9RA
Salary: £35k + (subject to proven experience and qualifications)
Job Type: Permanent - Full Time
Progression to: 3rd Line / T3 IT Service Desk Engineer / Project Engineer
We are looking for a Second Line IT Support Engineer with experience within a Managed Service Provider, NOC or similar external IT Support.
DISConsulting IT is a young and vibrant IT Managed Service Provider dedicated to serving small and medium-sized enterprises, charities, and non-profit organisations. Our goal is to deliver top-notch IT and Telecom services that empower our clients to thrive in today's digital landscape.
Responsibilities:
- Provide 1st and 2nd line support to customers
- Assist with various project-related work as required (Hardware installation, Networking, Cloud Migrations, Server builds and customer onboarding)
- Work with 2nd line team to triage IT Support requests
- Provide mentorship and guidance to junior staff (1st line)
- Complete on-site visits to customers independently
- Carry out site audits and create technical documentation and knowledge base articles
Experience:
- Proven track record of great IT Support experience within an MSP, NOC or fast-paced environment is essential
- Experience providing support for telecoms-related issues, including VoIP, SIP, and hosted telephony platforms
- Excellent written and spoken communication skills
- Windows Server (ADDS, DNS, DHCP, VPN)
- Microsoft 365 (Exchange, Entra ID, Intune and SharePoint)
- Virtual Server technologies (VMware, Hyper-V)
- Networking (hardware installation, Wi-Fi deployment, VLAN isolation and cable termination)
- Server and Workstation Hardware
- Backup Solutions and Disaster Recovery
- Daily use of Service Desk technologies such as (HaloPSA, NinjaOne, M365 Partner Portal and ScreenConnect)
- Understanding of Cyber best practices, and experience in supporting and deploying technologies such as Firewalls and Anti-Virus
Requirements:
- Technical support: 4 years of IT Support, or equivalent experience (required)
- Valid UK Driving License, own your own vehicle with the necessary insurance to enable business travel (Travel on behalf of the business is reimbursed)
- Work Authorisation (UK)
- Located reasonable commute to Basingstoke
- A-Level or equivalent (required)
Benefits:
- 25 days Holiday + Bank Holidays (with the ability to accrue additional 10 days holiday with service)
- Work from Home opportunities
- Paid training
- Exposure to a variety of technologies and environments
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Work Location: Hybrid remote in Basingstoke RG24 9RA: reliably commute or plan to relocate before starting work (required)
Please click the APPLY button to send your CV and Cover Letter.
MSP Second Line IT Support Engineer / 2nd Line MSP IT Helpdesk employer: DISConsulting IT Ltd
Contact Detail:
DISConsulting IT Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Second Line IT Support Engineer / 2nd Line MSP IT Helpdesk
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Microsoft 365, and virtual server technologies. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have working in a Managed Service Provider (MSP) environment. Be prepared to share examples of how you've successfully handled IT support requests and contributed to team projects, as this will resonate well with the hiring team.
✨Tip Number 3
Showcase your communication skills by preparing to explain complex technical issues in simple terms. This is crucial for a role that involves mentoring junior staff and providing support to clients who may not be tech-savvy.
✨Tip Number 4
Research DISConsulting IT and their approach to client service. Understanding their values and mission will help you tailor your responses in interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace MSP Second Line IT Support Engineer / 2nd Line MSP IT Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly within a Managed Service Provider or similar environment. Emphasise your technical skills, especially those mentioned in the job description like Windows Server, Microsoft 365, and networking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to excellent service. Mention specific experiences that align with the responsibilities of the role, such as providing mentorship or handling telecom-related issues.
Highlight Relevant Certifications: If you have any certifications related to IT support, networking, or specific technologies mentioned in the job description, be sure to include them. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DISConsulting IT Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with specific technologies mentioned in the job description, such as Windows Server, Microsoft 365, and networking. Bring examples of how you've successfully resolved issues in these areas.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving IT issues, especially in a fast-paced environment like an MSP.
✨Highlight Communication Skills
Since the role involves mentoring junior staff and providing support to clients, emphasise your communication skills. Prepare to give examples of how you've effectively communicated technical information to non-technical users.
✨Research the Company Culture
DISConsulting IT values innovation and exceptional service. Familiarise yourself with their mission and values, and be ready to discuss how you can contribute to their goals and fit into their vibrant culture.
