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- Tasks: Oversee claims processes and collaborate with teams across Europe.
- Company: Join Aon, a global leader in shaping better decisions for people worldwide.
- Benefits: Enjoy remote work options, comprehensive benefits, and a supportive environment.
- Why this job: Gain valuable experience in claims management while making a positive impact.
- Qualifications: Ideal for final year students or recent graduates in relevant fields, fluent in Ukrainian.
- Other info: Applications from displaced Ukrainian nationals are welcomed.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking a dedicated Claims Process Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation, supervision, and control of the claims process. This role involves daily oversight of the claims teams in different locations, as well as collaboration with repair centres in Lithuania, Latvia, Nordics and other European countries. The Claims Process Specialist will monitor and control KPIs, update and adjust processes, and provide recommendations and consultations to the Underwriter/Product team regarding terms and conditions and the sales process from the claims administration perspective. This full-time role will be initially based in our Vilnius, Lithuania offices, working remotely with our Ukrainian clients.
Responsibilities
- Ensure the smooth operation, supervision, and control of the claims process.
- Oversee the daily work of the claims teams.
- Collaborate with repair centres in Lithuania, Latvia, Nordic countries and other European countries, monitoring their KPIs, updating, and adjusting processes as needed.
- Formulate needs and provide consultations to the IT department for tool improvements from the claims administration perspective.
- Test changes in IT tools and provide feedback.
- Provide recommendations and consultations to the Underwriter/Product team regarding terms and conditions and the sales process from the claims administration perspective.
Skills and experience that will lead to success
- Proven experience in claims process management or willingness to gain such.
- Strong organizational and supervisory skills.
- Excellent communication and collaboration abilities.
- Ability to work effectively with cross-functional teams.
- Proficiency in monitoring and controlling KPIs.
Candidate profile
- Preference for undergraduates in Finance, Management, Economics, Insurance, Engineering and/or Banking subject areas, but we will consider students of any subject area.
- Final year students or recent graduates preferred.
- Fluent/Native in Ukrainian and understanding of Ukrainian culture.
- Business English – ideally C1 (‘Proficient User’) Level of CEFR.
- Working knowledge of Lithuanian.
- Ability to be initially based in Vilnius, Lithuania, and, when safe to do so, in our Kyiv office in Ukraine.
- Applications from displaced Ukrainian nationals are welcomed.
Your career beyond your Graduate programme
Even after you’ve completed the formal programme, we will continue to support technical and business skills training. To aid your professional development you’ll receive regular performance feedback and work with your line manager towards promotions, enabling you to continue to progress.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
Next Steps
If you are interested in this graduate programme please click Apply.
Claims Process Specialist employer: Aon Hewitt
Contact Detail:
Aon Hewitt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Process Specialist
✨Tip Number 1
Familiarise yourself with the claims process and key performance indicators (KPIs) relevant to the role. Understanding these elements will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in the insurance and claims management sectors. Engaging with industry experts can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Brush up on your communication and collaboration skills, as these are crucial for working effectively with cross-functional teams. Consider participating in group projects or workshops to enhance these abilities before your interview.
✨Tip Number 4
Research Aon's values and culture to align your responses during the interview. Showing that you resonate with their commitment to inclusivity and support for colleagues can set you apart from other candidates.
We think you need these skills to ace Claims Process Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Process Specialist. Familiarise yourself with the claims process and the specific requirements mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in claims management or related fields. Emphasise your organisational skills, communication abilities, and any experience working with cross-functional teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the claims process and how your background aligns with the needs of the team. Be sure to express your willingness to learn and grow within the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your attention to detail.
How to prepare for a job interview at Aon Hewitt
✨Understand the Claims Process
Make sure you have a solid grasp of the claims process and its key components. Familiarise yourself with common challenges and best practices in claims management, as this will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As a Claims Process Specialist, you'll need to collaborate with various teams and stakeholders. Prepare examples of how you've effectively communicated in past roles, especially in cross-functional settings, to highlight your ability to work well with others.
✨Prepare for KPI Discussions
Since monitoring and controlling KPIs is a crucial part of the role, be ready to discuss how you've used KPIs in previous experiences. Think about specific metrics you've tracked and how you've used that data to improve processes or outcomes.
✨Cultural Awareness and Language Skills
Given the focus on Ukrainian clients and collaboration with European countries, emphasise your understanding of Ukrainian culture and your language skills. Be prepared to discuss how these aspects can enhance your effectiveness in the role.
