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- Tasks: Join us as a Field Service Engineer, solving technical issues on-site for clients across England.
- Company: Maintech Recruitment connects talented engineers with exciting opportunities in the food industry.
- Benefits: Enjoy a competitive salary, company vehicle, flexible working, and 31 days holiday.
- Why this job: Be the face of our business, making a real impact while developing your skills in a dynamic environment.
- Qualifications: We seek multidisciplinary engineers with strong problem-solving skills and customer service experience.
- Other info: Connect with Sarah Armstrong on LinkedIn for more insights about this role!
The predicted salary is between 42000 - 84000 £ per year.
Are you a maintenance engineer looking for a different challenge? Would you enjoy being on different client sites, resolving issues weekly? Maybe you are a field service maintenance engineer who would like to work with an OEM maintaining highly automated solutions within the food industry? Covering sites from Preston to the south of England, you will be the face of the business, ensuring the equipment's warranty is observed, coaching, training, and developing your clients' maintenance teams, as well as providing root cause analysis to the wider team to help ensure the best quality is upheld at all times.
The role of a Field Service Engineer:
- Provide timely and professional technical support to clients via phone, email, or in person.
- Diagnose and resolve hardware, software, and network-related issues effectively.
- Collaborate with cross-functional teams to troubleshoot and resolve customer issues.
- Install, configure, and maintain automation equipment.
- Conduct regular system maintenance and perform necessary updates and upgrades.
- Document and track customer interactions, solutions, and support activities in a CRM system.
- Stay up-to-date with the latest industry trends, technologies, and best practices.
- Assist in the development and improvement of support processes and documentation.
Qualifications and skills needed for the Field Service Engineer:
- Multidisciplinary engineering background.
- Proven experience in a similar technical support role.
- Strong technical background and proficiency in troubleshooting hardware, software, and network-related issues.
- Excellent problem-solving and analytical skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to work effectively in a fast-paced and deadline-driven environment.
The package on offer for a Field Service Engineer:
- £50,000 - £60,000 depending on experience.
- Company vehicle.
- Company EIS share scheme.
- Employee discount scheme.
- 31 days holiday.
- Flexible working policy.
If you feel this Field Service Engineer opportunity is right for you please contact Sarah Armstrong at Maintech Recruitment on 01543 212250 or click apply!
Field Service Engineer in Sheffield employer: Maintech Recruitment LTD
Contact Detail:
Maintech Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Sheffield
✨Tip Number 1
Make sure to research the specific automation equipment used in the food industry. Familiarising yourself with the latest technologies and trends will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the field by attending industry events or joining relevant online forums. Building connections can lead to valuable insights and even job referrals, which can significantly enhance your chances of landing the role.
✨Tip Number 3
Prepare for potential technical assessments by practising troubleshooting scenarios related to hardware, software, and network issues. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during interviews. Since you'll be the face of the business, emphasising your ability to communicate effectively and train clients will highlight your suitability for the Field Service Engineer position.
We think you need these skills to ace Field Service Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance engineering and technical support. Emphasise your problem-solving skills and any specific experience with automation equipment, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the field service engineer role. Mention your ability to work on client sites, your customer service skills, and how you can contribute to maintaining high-quality standards in the food industry.
Highlight Relevant Skills: In your application, clearly outline your multidisciplinary engineering background and any specific technical skills related to hardware, software, and network troubleshooting. This will demonstrate your suitability for the position.
Showcase Your Communication Skills: Since exceptional communication is key for this role, provide examples of how you've effectively communicated with clients or teams in previous positions. This could be through written reports, training sessions, or direct customer interactions.
How to prepare for a job interview at Maintech Recruitment LTD
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific examples of how you've diagnosed and resolved hardware, software, and network issues in previous roles.
✨Emphasise Customer Service Experience
This role requires exceptional customer service skills. Share experiences where you've successfully interacted with clients, resolved their issues, and maintained a positive relationship, as this will show you can be the face of the business.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would handle specific technical challenges or client interactions.
✨Research the Company and Industry
Familiarise yourself with the company and the food industry they operate in. Understanding their products, services, and recent developments will help you tailor your responses and show genuine interest in the role.
