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- Tasks: Join our team as a Customer Advisor, helping residents and businesses with their queries.
- Company: Be part of a friendly team at the Revenues and Benefits Contact Centre in East Riding.
- Benefits: Enjoy flexible working options, training, and a supportive work environment.
- Why this job: Make a real impact while developing your skills in a customer-focused role.
- Qualifications: Excellent communication skills and a willingness to learn are essential; experience is a bonus.
- Other info: Full training provided, with a mix of home and office-based work.
Home and Office based working (at least 2 days every 4 weeks, office based) at County Hall, Beverley. A desk space will be required for home working.
Are you looking for a change, a new career? Come and join our friendly team. We are seeking a highly motivated and enthusiastic individual to join the Revenues and Benefits Contact Centre as a Customer Advisor on a part time (18.5 hours), permanent basis.
The work pattern includes working an alternate weekly shift pattern as follows:
- Week 1: Wednesday pm (4 hours), Thursday 8.30 - 16:30, Friday 8.30 - 16.00
- Week 2: Wednesday pm (4 hours), Thursday 9.30 - 17.30, Friday 9.00 - 16.30
Also, consideration can be made for working a 2 day/3 day, alternate weeks.
The Contact Centre is extremely customer focused, providing support and advice to residents and businesses of the East Riding. The Customer Advisor role ensures that every customer contact counts.
We require someone with excellent communication and organisational skills, along with a good level of interpersonal skills and the ability to deal with sensitive information in a confidential manner. Successful candidates will be working within a team, whilst being able to demonstrate commitment, flexibility and deal with complex legislation and procedures.
Proficient keyboard and telephone skills are essential along with being committed to high standards of customer service. You must be able to communicate effectively and courteously, whilst working as part of an extremely busy team, attaining daily key performance indicators.
Experience in council tax, benefits and council rents are not essential as training will be given, however a demonstration of some knowledge in any of those areas would be greatly beneficial to your application. Working in a busy telephone environment is also an advantage but not essential.
If you feel this could be you, apply today. Full training provided over several weeks based at County Hall, Beverley. Please note the hours would be full time during this training.
Customer Advisor Revenues and Benefits employer: East Riding of Yorkshire Council
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor Revenues and Benefits
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Advisor in the Revenues and Benefits sector. Understanding the basics of council tax, benefits, and council rents will give you an edge during interviews, even if you haven't worked in these areas before.
✨Tip Number 2
Highlight your communication skills in any conversations or networking opportunities. Since this role requires excellent interpersonal skills, be prepared to share examples of how you've effectively communicated in previous roles or situations.
✨Tip Number 3
Demonstrate your commitment to customer service by researching common challenges faced in contact centres. Being able to discuss how you would handle specific scenarios can show your dedication to providing high-quality support.
✨Tip Number 4
Be flexible with your availability when discussing potential shifts. Since the role involves an alternate weekly shift pattern, showing that you're adaptable can make you a more attractive candidate for the team.
We think you need these skills to ace Customer Advisor Revenues and Benefits
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your communication, organisational, and interpersonal skills in your CV and cover letter. Provide specific examples of how you've successfully dealt with customer inquiries or sensitive information in the past.
Show Enthusiasm: Express your motivation for applying to this role in your cover letter. Mention why you are interested in working for the Revenues and Benefits Contact Centre and how you can contribute to their customer-focused approach.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at East Riding of Yorkshire Council
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way in demonstrating that you're a good fit for the friendly team at the Revenues and Benefits Contact Centre.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Think about situations where you had to explain complex information clearly or handle sensitive conversations.
✨Familiarise Yourself with Relevant Legislation
While specific experience in council tax or benefits isn't required, having a basic understanding of these areas will show your commitment to the role. Brush up on any relevant legislation or procedures that may come up during the interview.
✨Prepare for Teamwork Questions
As you'll be working within a busy team, be ready to discuss your experiences in collaborative environments. Think of examples where you contributed to team goals or supported colleagues, highlighting your flexibility and commitment.
