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- Tasks: Be the friendly voice guiding customers through their journey with us.
- Company: Join Places for People, the UK's leading Social Enterprise focused on community spirit.
- Benefits: Enjoy hybrid work, competitive salary, 35 days holiday, and exclusive discounts.
- Why this job: Make a real impact in a caring community while growing your skills.
- Qualifications: Exceptional customer service skills and experience in the construction industry preferred.
- Other info: Hybrid role with site visits; driving licence and car access preferred.
The predicted salary is between 24000 - 36000 £ per year.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we don’t discriminate based on any protected attribute. In fact, we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you!
This is a hybrid role – 2 days in our Grays Inn Road office (Wednesdays & Thursdays) and 3 days working from home.
More About Your Role
As our next Customer Service Co-Ordinator, you’ll be the friendly voice and helpful hand guiding our customers through their journey with us – start to finish. Whether it’s by email, phone, or webchat, you’ll deliver outstanding service, solve problems, and escalate complaints when needed – always with a focus on finding the best possible outcomes for our customers.
More About You
To shine in this role, you’ll need to bring exceptional customer service skills, a positive and proactive mindset, and the confidence to handle challenging situations with professionalism and care. You’re someone who keeps customers engaged, even when things get tricky. Bonus points if you know a thing or two about the new build or construction industry – especially if you’ve dealt with aftercare or new-build warranty defects. You’ll be a strong communicator, both written and verbal, and able to connect with customers from all backgrounds. A driving licence and access to your own car is preferred – site visits to new developments are part of the job. Experience working for housebuilders or PLCs companies is essential, especially if you’ve worked with defect logging and liaising with contractors.
Benefits
We’re a bold and diverse business, and we’ll give you all the challenge and opportunity you crave – with plenty of rewards to match. Here’s what you can look forward to:
- Competitive salary with annual reviews
- Matched pension contributions up to 7%
- 35 days holiday (including bank holidays) – with the option to buy/sell days
- Annual bonus scheme at 5%
- Ongoing training and development
- Discounts and exclusive offers from top retailers, cinemas, and more
Customer Service Co-ordinator employer: Places for People
Contact Detail:
Places for People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator
✨Tip Number 1
Familiarise yourself with Places for People's People Promises. Understanding their values and demonstrating how you embody these in your interactions can set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your experience in customer service, especially in challenging situations. Think of specific examples where you turned a negative experience into a positive one, as this will showcase your problem-solving skills.
✨Tip Number 3
If you have knowledge of the new build or construction industry, be ready to highlight this. Mention any relevant experiences with aftercare or warranty defects, as this could give you an edge over other candidates.
✨Tip Number 4
Show your enthusiasm for community spirit and teamwork. Be prepared to share how you've contributed to a positive work environment in previous roles, as this aligns with the company's focus on creating thriving communities.
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Places for People's values and People Promises. Tailor your application to reflect how you embody these principles, showcasing your enthusiasm and commitment to community spirit.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles, especially those in the construction or housing sectors. Mention specific examples where you've successfully handled challenging situations or resolved customer issues.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your skills but also demonstrates your passion for customer service and community engagement. Use this opportunity to connect your experiences with the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Co-ordinator.
How to prepare for a job interview at Places for People
✨Emphasise Your People Skills
Since Places for People values individuals who embody their People Promises, make sure to highlight your customer service experience. Share specific examples of how you've positively impacted customers and resolved issues, showcasing your enthusiasm and respect for others.
✨Showcase Problem-Solving Abilities
As a Customer Service Co-ordinator, you'll need to handle challenging situations with professionalism. Prepare to discuss instances where you've successfully navigated difficult customer interactions, focusing on the outcomes you achieved and the strategies you employed.
✨Demonstrate Industry Knowledge
If you have experience in the new build or construction industry, be sure to mention it during your interview. Discuss any relevant knowledge about aftercare or warranty defects, as this will set you apart from other candidates and show your preparedness for the role.
✨Prepare Questions About Community Spirit
Places for People is dedicated to creating inclusive communities. Prepare thoughtful questions that reflect your interest in their community initiatives and how you can contribute to fostering a positive environment for both customers and colleagues.
