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- Tasks: As an Account Manager, you'll ensure customer success and retention while driving product adoption.
- Company: Join Planview, a global leader in work and resource management, transforming how businesses operate.
- Benefits: Enjoy flexible work hours, generous PTO, and unique perks like Unplugged Days and volunteer time.
- Why this job: Be part of a vibrant culture that values innovation and supports your career growth from anywhere.
- Qualifications: Fluent in English and French with 5+ years in SaaS sales; strong relationship-building skills required.
- Other info: Diversity is key at Planview; we welcome applicants from all backgrounds to foster an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management.
The Account Manager (AM) is responsible for ensuring success, ongoing retention, and customer value achievement for a portfolio of Planview customers. This role will partner with the customer to understand their business challenges and goals to build a journey success plan to enable their desired / expected business outcomes and business objectives. The AM is responsible for helping the customer achieve Planview solution adoption and ensure ongoing retention and growth.
What You'll Do
- Develop trusted advisor relationships with xVP/C-level and articulate the value of the Planview solution to the customer including key sponsors and stakeholders.
- Drive and support customer adoption and successful expansion of Planview’s products throughout the customer enterprise.
- Partner with internal team members and subject matter experts to strategize on a customer’s ongoing success.
- Responsible to monitor, intervene and advocate on behalf of the customer, to ensure the Planview customer experience is positive.
- Ensure any account issues and escalations are managed appropriately and resolved quickly, leveraging appropriate supporting resources from Planview as needed.
- Partner with Professional Services and Global Learning to determine implementation, training packages and license expansions to grow customers’ adoption and product usage.
- Responsible for timely forecasts and business strategies to achieve goals and targets.
- Responsible for customer commercials and renewals.
- Develop and monitor customer journey success plans focused on enabling customers to achieve specific measurable business outcomes.
- Ultimate responsibility for assigned customers’ advocacy, retention, and growth.
- Travel to local user groups, attendance at the annual company kickoff and customer conference as well as individual customer visits is required, (pandemic restrictions and company policy may impact travel requirement). Travel within a month may be up to 25%.
- Carry a book of business of approximately 18-20 customers.
What You'll Bring
- Exceptional team player with the ability to facilitate and harness cross-team collaboration while working with teams in person and virtually.
- A self-starter and quick learner comfortable in a fast-paced environment where priorities change constantly.
- Proven ability to build and maintain strong relationships with a diverse set of internal and external stakeholders including senior-level executives, legal, technical, finance, sales, and marketing professionals.
- Exceptional communication and interpersonal skills, handling customer issues with tact and diplomacy.
- Enthusiastic, positive, personable, and flexible.
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Ability to quickly interpret and convey technical and business roadmaps in an easy-to-understand way.
- Ability to quickly grasp and distinctly explain technological, business and project delivery concepts.
- Experience with account planning, project management and prioritization.
- 5+ years of overachievement in selling SaaS solutions to new and existing customers with 1B in revenue.
- Strong team management and sales cycle management.
- Experience and consistent achievement in different sales roles is a plus.
- Proficient with SFDC and other sales automation tools preferred.
- Experience working with Planview products (preferred).
- Fluent in English and French.
Benefits at Planview
- Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
- Generous PTO offerings (region dependent).
- Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support.
- Paid time to volunteer through Planview’s Force for Good Week.
- Employee Referral bonus program.
- Weekly office lunches for hybrid team members and social events.
- Flexible work hours/environment.
Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you!
Diversity, Equity and Inclusion at Planview
As part of our efforts to build a workforce with diverse talent, we encourage applications from Indigenous, Black, and other racialized communities, 2SLGBTQIA+ communities, people with neurodivergence, immigrants, people with disabilities, and other equity deserving groups. In addition to building a diverse workforce, we are committed to fostering an inclusive and accessible experience. Reasonable accommodations for the interview process can be requested by emailing recruitment@planview.com.
Account Manager (French Fluency) employer: Planview
Contact Detail:
Planview Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (French Fluency)
✨Tip Number 1
Familiarise yourself with Planview's products and services. Understanding their solutions will not only help you articulate their value to potential customers but also demonstrate your genuine interest in the role during discussions.
✨Tip Number 2
Network with current or former employees of Planview on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in building relationships with senior-level executives. Highlight specific examples where you've successfully driven product adoption or resolved customer issues, as this aligns closely with the responsibilities of the Account Manager role.
✨Tip Number 4
Brush up on your French language skills if needed. Since fluency in French is a requirement, being able to communicate effectively in both English and French will set you apart from other candidates.
We think you need these skills to ace Account Manager (French Fluency)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and SaaS solutions. Emphasise your fluency in French and any previous roles where you've successfully built relationships with senior-level executives.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Planview's mission and how your skills align with the role. Mention specific examples of how you've driven customer success and adoption in past positions.
Showcase Your Communication Skills: Since exceptional communication is key for this role, consider including a brief section in your application that demonstrates your ability to convey complex ideas clearly. This could be a short paragraph summarising a successful project or customer relationship.
Highlight Relevant Achievements: Include quantifiable achievements in your application, such as sales targets met or exceeded, customer retention rates, or successful product implementations. This will help illustrate your capability to drive results for Planview's customers.
How to prepare for a job interview at Planview
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully developed trusted advisor relationships with clients, particularly at the executive level. Highlight your interpersonal skills and how they have contributed to customer retention and satisfaction.
✨Demonstrate Your Understanding of SaaS Solutions
Since the role involves selling SaaS solutions, be ready to discuss your experience in this area. Familiarise yourself with Planview's products and be prepared to articulate their value to potential customers. Showing that you understand the technical aspects and can convey them simply will set you apart.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific instances where you've had to manage account issues or escalations. Be ready to explain your approach and the outcomes, demonstrating your advocacy for the customer and your ability to resolve conflicts effectively.
✨Highlight Your Adaptability and Quick Learning
The job requires a self-starter who can thrive in a fast-paced environment. Share examples of how you've adapted to changing priorities in previous roles. Emphasise your quick learning abilities, especially in understanding new technologies and business concepts, which are essential for success in this position.
