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For Companies At a Glance
- Tasks: Lead IT service experience initiatives and engage with users to enhance their experience.
- Company: Join Celon, a growing company working with some of the UK's largest organisations.
- Benefits: Enjoy hybrid work options and the potential for contract extension.
- Why this job: Be part of a dynamic team making a real impact on user experiences in IT.
- Qualifications: No specific qualifications required; just a passion for user engagement and IT services.
- Other info: Immediate start available for a 6-month fixed-term contract.
The predicted salary is between 42000 - 84000 £ per year.
Celon is seeking a dynamic and user-focused IT Service Experience Lead to join our growing team on a 6-month fixed-term contract, with an immediate start and the potential to extend. Working as an extension of our clients' teams, including some of the UK's largest organisations, this is a key role focused on engaging IT users, tracking and measuring their experience, delivering accurate, timely and insightful feedback.
IT Service Experience Lead - Hybrid employer: Celon Group Limited
Contact Detail:
Celon Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Experience Lead - Hybrid
✨Tip Number 1
Familiarise yourself with the latest trends in IT service management and user experience. Being knowledgeable about current best practices will help you stand out during discussions and interviews.
✨Tip Number 2
Network with professionals in the IT service sector, especially those who have experience in user engagement. Attend relevant webinars or local meetups to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific metrics and tools you've used to measure user experience in previous roles. Demonstrating your analytical skills and ability to track improvements will be crucial for this position.
✨Tip Number 4
Research Celon and their client base thoroughly. Understanding their values and the industries they serve will allow you to tailor your conversations and show how you can add value to their team.
We think you need these skills to ace IT Service Experience Lead - Hybrid
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the IT Service Experience Lead position. Tailor your application to highlight your relevant experience in user engagement and IT service management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved user-focused IT services. Provide specific examples of how you have tracked and measured user experience, and any successful projects you've led in this area.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for improving IT user experiences. Mention why you are excited about the opportunity at Celon and how you can contribute to their team.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the role.
How to prepare for a job interview at Celon Group Limited
✨Understand User Experience
Make sure you have a solid grasp of what user experience means in the context of IT services. Be prepared to discuss how you would engage with users and track their experiences effectively.
✨Showcase Your Communication Skills
As an IT Service Experience Lead, you'll need to communicate clearly with both clients and users. Practice articulating your thoughts and ideas concisely, and be ready to provide examples of how you've successfully communicated in past roles.
✨Familiarise Yourself with Key Metrics
Research the key performance indicators (KPIs) relevant to IT service experience. Be ready to discuss how you would measure user satisfaction and what tools or methods you would use to gather this data.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges you might encounter in this role and how you would address them, particularly in a hybrid working environment.
