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- Tasks: Lead and support the ICT Service Desk, ensuring outstanding user support.
- Company: Join Hampshire and Isle of Wight Fire and Rescue Service, dedicated to community safety.
- Benefits: Enjoy hybrid working, competitive salary, and a commitment to inclusivity.
- Why this job: Be part of a supportive team that values innovation and personal growth.
- Qualifications: Experience in ICT roles with knowledge of Microsoft Office, Windows, and cloud platforms required.
- Other info: This is a temporary position covering maternity leave for 14 months.
The predicted salary is between 43693 - 45718 £ per year.
Salary Range: £43,693 - £45,718 per annum
Work Location: Hampshire and Isle of Wight Fire and Rescue Service HQ, Eastleigh (Hybrid Working)
Contract Type: Temporary (14 months - Maternity Cover)
Closing Date: 18 May 2025
We seek an experienced, enthusiastic and innovative ICT Service Desk Manager to lead and support our ICT Service Desk. As a dedicated and skilled customer-focused specialist, you will be responsible for leading the team in providing support to our users across the service. Your duties will include managing the ICT service desk and ensuring the provision of outstanding user support, tools, and systems.
You will have experience in a similar role and have a good knowledge of ICT systems such as Microsoft Office, Windows operating system, and cloud platforms such as AWS and Office 365 administration. You will actively engage with users, ICT peers, suppliers, and partners. Effective communication and relationship-building skills, proven leadership, and commercial acumen are essential.
This role involves leading, motivating, and developing the ICT Service Desk team to achieve effective positive outcomes and exploring innovative approaches to enhance departmental efficiency. The position demands a professional attitude, strong engagement skills at all levels, and the ability to work proactively to anticipate the needs of the Service.
If you are interested in applying for this role, please provide evidence against the key essential criteria on the Person Specification in the Job Description; this evidence will provide the basis for shortlisting applicants for interviews.
- Reaching Further: Inspiring and challenging ourselves and others.
- Showing Respect: Fairness, honesty and integrity in everything we say and do.
- Supporting Others: Listening and acting with compassion and empathy.
- Everyone Playing Their Part: Recognising the contribution we all make.
Vetting Requirements: This role is subject to a Standard DBS check.
Contact Details for an Informal Discussion: Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
ICT Service Desk Manager HIWFRS620138 employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Manager HIWFRS620138
✨Tip Number 1
Familiarise yourself with the specific ICT systems mentioned in the job description, such as Microsoft Office, Windows OS, and cloud platforms like AWS and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a similar environment. Highlight your leadership style and any innovative approaches you've implemented to improve service desk efficiency, as this aligns with the expectations of the role.
✨Tip Number 3
Engage with current or former employees of Hampshire and Isle of Wight Fire and Rescue Service if possible. This can provide you with insights into the organisational culture and help you tailor your approach to fit their values, especially around respect and support.
✨Tip Number 4
Be ready to discuss your communication and relationship-building skills. Prepare scenarios where you've effectively engaged with users, peers, and suppliers, as these skills are crucial for the role and will set you apart from other candidates.
We think you need these skills to ace ICT Service Desk Manager HIWFRS620138
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the ICT Service Desk Manager position. Make sure you understand the key responsibilities and essential criteria, as this will help you tailor your application effectively.
Evidence Against Key Criteria: Prepare to provide specific examples that demonstrate how you meet the key essential criteria outlined in the Person Specification. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
Highlight Relevant Experience: Emphasise your previous experience in similar roles, particularly your leadership skills and knowledge of ICT systems like Microsoft Office, Windows, AWS, and Office 365. This will show that you are well-equipped for the position.
Professional Presentation: Ensure your CV and cover letter are professionally formatted and free from errors. A clean, well-organised application reflects your attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at Hampshire County Council
✨Showcase Your Leadership Skills
As an ICT Service Desk Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated and developed your team members to achieve positive outcomes.
✨Highlight Your Technical Expertise
Make sure to discuss your experience with ICT systems, particularly Microsoft Office, Windows operating systems, and cloud platforms like AWS and Office 365. Be ready to explain how you've used these tools to enhance user support and service efficiency.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare to share instances where you've successfully engaged with users, peers, and suppliers. Highlight your ability to build relationships and how this has positively impacted your previous roles.
✨Prepare Evidence for Key Criteria
The job description mentions providing evidence against the key essential criteria. Review these criteria carefully and prepare specific examples from your experience that demonstrate how you meet each one. This will be crucial for your interview success.
