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- Tasks: Lead a team to deliver exceptional visitor experiences and manage site operations.
- Company: Join a dynamic Harbour team focused on reimagining the English seaside experience.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for training and development.
- Why this job: Be part of exciting events and contribute to community engagement in a vibrant setting.
- Qualifications: Experience in team leadership and customer service is essential; a proactive attitude is a must.
- Other info: This part-time role is perfect for those looking to balance work with studies.
The predicted salary is between 16873 - 18873 £ per year.
We are delighted to be recruiting for a part-time Duty Manager to join the Site Operations Management Team of a dynamic and growing Harbour team based around the Kent area. This permanent, part-time position offers an excellent opportunity for someone passionate about delivering exceptional visitor experiences and leading operational excellence. The role is contracted to 24 hours per week, worked across Friday, Saturday and Sunday, with flexibility for evenings and peak periods as part of a rota.
As Duty Manager, your responsibilities will include:
- Leading and inspiring a Customer Service Team, setting high standards and delivering ongoing training to ensure consistently exceptional performance.
- Overseeing the smooth and safe running of the site, in collaboration with the Operations Manager and the wider team.
- Managing the opening and closing procedures for the site each day.
- Playing a key role in the delivery of exciting, high-profile events, from unique cultural experiences to seasonal markets.
- Working alongside internal and external security teams to ensure the safety and comfort of all visitors.
- Contributing to a wider mission to reimagine the English seaside experience, bringing innovation, creativity, and a fresh approach to the coast.
What we are looking for:
- Proven experience in team leadership and operational management within a customer-focused environment.
- A hands-on, proactive attitude and the ability to thrive in a dynamic, fast-paced setting.
- Strong communication and organisational skills, with a focus on safety, compliance, and guest satisfaction.
- A passion for unique experiences, community engagement, and outdoor events.
24 hours per week
Pay: £16,873 pro-rata + Benefits
Duty Manager in Folkestone employer: 4Leisure Recruitment
Contact Detail:
4Leisure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Folkestone
✨Tip Number 1
Familiarise yourself with the local area and the specific events that take place at the Harbour. This knowledge will not only help you understand the role better but also show your genuine interest in the position during any discussions.
✨Tip Number 2
Network with current or former employees of the Harbour team. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples that highlight your ability to inspire and train others, as this is a key aspect of the Duty Manager role.
✨Tip Number 4
Demonstrate your passion for customer service by thinking of innovative ideas or improvements you could bring to the visitor experience at the Harbour. Presenting these ideas can set you apart from other candidates and show your proactive attitude.
We think you need these skills to ace Duty Manager in Folkestone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and operational management. Use specific examples that demonstrate your ability to deliver exceptional customer service and manage a dynamic environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating unique visitor experiences. Mention your hands-on approach and how you can contribute to the Harbour team's mission of reimagining the English seaside experience.
Highlight Relevant Skills: In your application, emphasise your strong communication and organisational skills. Provide examples of how you've ensured safety and compliance in previous roles, as well as your experience in managing events.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Duty Manager role.
How to prepare for a job interview at 4Leisure Recruitment
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership experience. Share specific examples of how you've inspired and trained teams in the past, and highlight any successful outcomes from your efforts.
✨Emphasise Customer Focus
This role is all about delivering exceptional visitor experiences. Be prepared to discuss how you've prioritised customer satisfaction in previous roles. Think of instances where you went above and beyond to ensure guests had a memorable experience.
✨Demonstrate Your Problem-Solving Skills
In a dynamic environment like this, challenges will arise. Prepare to talk about situations where you've successfully managed unexpected issues or crises. Highlight your proactive approach and ability to think on your feet.
✨Express Your Passion for Community Engagement
The job description mentions a passion for unique experiences and community engagement. Share your thoughts on how you can contribute to reimagining the English seaside experience and any relevant ideas you have for events or initiatives that could enhance visitor engagement.
