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- Tasks: Assist customers with inquiries, manage orders, and resolve complaints.
- Company: Join a UK broadband provider focused on delivering fast internet to rural areas.
- Benefits: Enjoy 20 days holiday, hybrid working options, and a supportive team environment.
- Why this job: Be part of a growing company known for excellent customer service and teamwork.
- Qualifications: Customer service experience preferred; strong communication and organisational skills required.
- Other info: Work Monday to Friday, 9:00am - 5:30pm, earning £15 per hour.
Location: Cricklewood
Hours: Monday to Friday, 9:00am - 5:30pm (37.5 hours per week)
Hourly rate: £15 p/h
Are you a friendly, organised, and reliable person who enjoys helping customers? We are looking for a Customer Service Support specialist to join a growing team in the telecoms industry. This role is all about ensuring a smooth and positive experience for customers, from answering queries to processing orders and providing ongoing support.
About the Company
Our client is a UK-based broadband provider delivering fast and reliable internet to rural and remote areas. Using 4G and 5G technology, they provide high-speed connectivity where traditional services fall short. With a strong reputation for excellent customer service, they are now expanding their team to support their growing customer base.
What You Will Be Doing
- Handling customer inquiries over the phone and via email, assisting with billing, contract details, and general account-related questions.
- Managing customer orders, processing returns, and arranging replacements for equipment as needed.
- Supporting new customers through the onboarding process, overseeing their orders, and ensuring their installation or setup runs smoothly.
- Addressing and resolving customer complaints with professionalism, ensuring a positive outcome.
- Collaborating with internal departments, including technical support and operations, to maintain a seamless customer journey.
What We Are Looking For
- Background in customer service, administration, or operations (experience in the telecoms sector is beneficial but not required).
- Strong communication skills - friendly, clear, and confident when speaking on the phone and writing emails.
- Well-organised with great attention to detail, capable of managing multiple tasks efficiently.
- Confident using internal systems to handle orders, monitor returns, and keep accurate customer records.
- A reliable and proactive team player who is happy to step in and support where needed.
Benefits:
- 20 days holiday + Bank Holidays
- Hybrid working - the option to work from home part of the week after initial training
- Be part of a growing company with a supportive and friendly team
Apply Now! If you are a great communicator with a passion for customer service, we would love to hear from you.
Customer Service Support employer: ProTech Recruitment Ltd
Contact Detail:
ProTech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support
✨Tip Number 1
Familiarise yourself with the telecoms industry, especially the services offered by broadband providers. Understanding the basics of 4G and 5G technology will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you become more confident in handling inquiries and complaints, which is crucial for this role.
✨Tip Number 3
Research common customer service challenges in the telecoms sector. Being prepared to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees in the telecoms industry. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administration. Emphasise any roles where you've handled customer inquiries, managed orders, or resolved complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and passion for customer service. Mention specific examples of how you've positively impacted customer experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and attention to detail. Mention any experience with internal systems or software that relates to managing customer records or processing orders.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their mission of providing reliable internet to rural areas. This shows you’re not just looking for any job, but are genuinely interested in contributing to their team.
How to prepare for a job interview at ProTech Recruitment Ltd
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled inquiries or resolved complaints, as this will demonstrate your ability to provide excellent support.
✨Be Organised and Detail-Oriented
Since the role requires managing multiple tasks, showcase your organisational skills. You could mention tools or methods you use to stay organised, which will reassure the interviewer that you can handle the demands of the job.
✨Communicate Clearly and Confidently
Practice clear and confident communication, both verbally and in writing. Since you'll be interacting with customers over the phone and via email, demonstrating your communication skills during the interview is crucial.
✨Research the Company
Familiarise yourself with the company’s services and values. Understanding their mission to provide reliable internet to rural areas will help you align your answers with their goals and show your genuine interest in the role.
