Exclusive Club Operations Leader (Hiring Immediately)

Do you strive to deliver excellence in an atmosphere of luxury and sophistication? Home House, the epitome of elegance and prestige, is seeking a dynamic General Manager to join our team.

Why Home House? Become part of a team that prides itself on delivering unparalleled experiences and setting the standard for luxury hospitality. Elevate your career in hospitality within a renowned establishment, with opportunities for advancement and skill development. Work in one of London's most exclusive private members' clubs in an opulent setting. Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount. Immerse yourself in the unique energy of Home House.

Your purpose: As the General Manager of Home House, you will oversee the entire operation, ensuring exceptional member experiences while driving financial performance and operational efficiency. You will be responsible for maintaining the highest service standards, optimising revenue and fostering a vibrant and engaged community within the club. This role requires a strategic, people-oriented leader who is highly driven, adaptable and collaborative. You will lead and inspire department heads and teams to deliver excellence while upholding the brand’s values and vision.

Reporting to the Chief Executive Officer, your responsibilities will include but are not limited to:

• Service standards

• Manage the business to ensure consistent and continual high level service standards.
• Monthly feedback on progress to the CEO.
• Develop rapport with both members and staff members, through spending time in each area to assess opportunities.
• Seek out member and guest feedback, responding in a timely and efficient manner.
• Interact with the community by facilitating the connection/introduction of members and hosting events as required and drive Community interaction with the team.
• Support the F&B Managers and Head Chef with menu development maintaining the standards and budgeted GP margin percentage.
• Ensure you support the community whilst providing a professional and friendly service throughout the House.
• Ensure our Standard Operating Procedures and Steps of Service are updated and followed to ensure the team is equipped with the knowledge to provide excellent service to members and guests.
• Have complete knowledge of facilities, room rates and yielding, promotions and hours of operation across the Operation.
• Ensure the team positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the menus (including preparation techniques and accompaniments).
• Set and maintain correct stock levels in Operational departments, purchasing within budget constraints.
• Oversee the stock management process.
• Ensure products are procured at the best achievable price and standard, from the finest suppliers.
• Ensure all guest enquiries and special requests are handled to standard.
• Encourage and respond to guest feedback.

• To manage the team whilst promoting a professional image with a caring and helpful attitude to ensure consistent and continual high service standards.
• Meet your team regularly to manage performance, provide leadership and direction.
• Ensure departmental heads conduct quarterly communications meetings.
• Ensure that each Head of Department is assigned their own personal development plan and implement training strategies where necessary.
• To recruit and select excellent team members, ensuring your staff turnover remains in line with Company Key Performance Indicators.
• Develop your team and hold appraisals on Open Blend at least once per quarter.
• Liaise with the Human Resources team regarding any employee relations issues, in order to ensure compliance with Company policies and employment legislation.

• Develop and communicate an action plan in order to deliver continual improvements, increased revenue and profit.
• Identify ideas and resources that will enable the achievement and surpassing of financial targets.

• To have overall responsibility for the operational costs and profitability of the Club in order to ensure that EBITDA percentages, revenue and profitability is achieved.
• Effectively manage payroll in accordance with the budget.
• Effectively manage our people systems (Fourth, Harri) and ensure rotas are kept up to date according to business levels.
• Ensure accurate financial reporting, including forecasting and sales opportunities.
• Report and update at weekly P&L meetings.
• Ensure Opera/PMS/Simphony and Kitchen CUT are accurately administered.
• Manage Voids/Discounts/Management charges and PM accounts to control revenue loss.

About you: A strong, proactive and results-driven leader with a background in multi-faceted/luxury hospitality. An expert in driving revenue, managing operations and delivering exceptional experiences. A natural relationship-builder, dedicated to strengthening member engagement and team morale. A proven track record in people and budget management, ensuring financial success and a high-performing team. Above all, you have a passion for hospitality and community building, ensuring that Home House remains a prestigious and welcoming destination for its members.

In return, what do we offer?

• A supportive and inclusive work environment where your contributions are valued.
• Opportunities for career advancement and ongoing training.
• Competitive salary, pension and bonus scheme.
• Private health insurance.
• Complimentary access to the Home House gym.
• Generous company dining discount.

If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you! Welcome Home.