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- Tasks: Lead and inspire the Front of House team, ensuring exceptional service.
- Company: Lrm Prime delivers bespoke residential management in upscale London developments.
- Benefits: Enjoy a competitive salary, career development, and a vibrant work culture.
- Why this job: Join a prestigious team and make a real impact on resident experiences.
- Qualifications: Hospitality or property management experience with strong leadership skills required.
- Other info: This is a 1-year fixed-term contract based in Vauxhall, London.
The predicted salary is between 36000 - 60000 £ per year.
Lrm Prime specialise in delivering exceptional bespoke residential management services to upscale residential and mixed-use developments, primarily in the prestigious heart of London.
Location: Vauxhall, London
1 Year FTC
We are seeking a dynamic Front of House Manager to join our high-performing team. This is a hands-on leadership role overseeing Front of House operations—including Concierge and Housekeeping—ensuring a consistently exceptional resident and guest experience in one of London’s most prestigious developments.
What will you be doing?
- Leadership & Team Development
- Lead and inspire the Front of House team, overseeing Concierge and Housekeeping operations.
- Support recruitment, onboarding, and ongoing development of the site team.
- Drive service excellence through training, mentoring, performance reviews, and regular staff meetings.
- Champion a visible leadership style, actively engaging with team members and operations daily.
- Resident & Stakeholder Engagement
- Build strong relationships with residents and stakeholders, providing responsive, personalized service.
- Maintain a high-quality resident preference database to enhance tailored experiences.
- Oversee the resident communication strategy and app roll-out, ensuring seamless digital interaction.
- Keep events and community updates relevant, timely, and aligned with brand standards.
- Operational Excellence
- Maintain immaculate standards throughout front and back of house, including public and amenity areas.
- Ensure amenities are fully functional, well-stocked, and consistently presented to premium standards.
- Monitor and exceed departmental KPIs and service benchmarks.
- Health, Safety & Compliance
- Ensure full compliance with all Health & Safety, COSHH, and security protocols.
- Manage internal audits and risk assessments with support from health & safety consultants.
- Play a key role in the delivery of the Building Safety Act 2022 to ensure a safe, trusted environment.
- Budget & Admin Oversight
- Manage budgets related to staffing, consumables, seasonal installations, and supplies.
- Maintain comprehensive daily logs, oversee stock control, and support monthly reporting (SLAs/KPIs).
- Support with HR processes, including investigations, disciplinaries, and team wellbeing.
- Strategic Support
- Collaborate closely with the Residential General Manager on the execution of service standards and operational strategies.
- Foster strong working relationships with contractors, residents, and internal stakeholders alike.
- Support all engagement initiatives, from seasonal décor to special resident programming.
What We’re Looking For
- A hands-on, detail-oriented leader with a strong hospitality or property management background.
- Proven ability to lead teams in delivering premium service in luxury residential or hotel environments.
- Strong communication, organizational, and decision-making skills.
- A true ambassador for the property - reliable, flexible, and committed to excellence.
Why Join us?
- Work at one of London's most prestigious residential developments.
- Lead a high-performing team in delivering world-class resident services.
- Competitive salary and benefits package.
- Opportunity for career development and progression.
If you are a proactive and detail-oriented leader with a passion for excellence, we would love to hear from you!
EEO Statement
We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.
Experienced Front of House Manager employer: LRM Prime LTD
Contact Detail:
LRM Prime LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Front of House Manager
✨Tip Number 1
Familiarise yourself with the luxury residential market in London. Understanding the nuances of high-end service expectations will help you stand out during interviews and discussions.
✨Tip Number 2
Network with professionals in the property management and hospitality sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've driven service excellence and team development.
✨Tip Number 4
Research Lrm Prime and their developments thoroughly. Knowing their values, recent projects, and community engagement initiatives will demonstrate your genuine interest and alignment with their mission.
We think you need these skills to ace Experienced Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or property management. Emphasise leadership roles and any specific achievements in delivering premium service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellence and detail-oriented approach. Mention specific examples of how you've led teams to success in similar environments.
Highlight Relevant Skills: In your application, focus on key skills such as communication, organisation, and decision-making. Provide examples of how these skills have contributed to your previous roles.
Showcase Your Leadership Style: Describe your hands-on leadership style and how you engage with team members. Include examples of how you've inspired and developed teams in past positions.
How to prepare for a job interview at LRM Prime LTD
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, mentoring, and performance reviews.
✨Understand the Importance of Resident Engagement
Familiarise yourself with strategies for building strong relationships with residents and stakeholders. Be ready to discuss how you would enhance resident experiences through personalised service and effective communication.
✨Highlight Your Operational Excellence
Be prepared to talk about your experience maintaining high standards in hospitality or property management. Discuss specific instances where you've monitored KPIs and ensured compliance with health and safety regulations.
✨Demonstrate Your Budget Management Skills
Since budget oversight is crucial for this role, come equipped with examples of how you've managed budgets in previous positions. Highlight your ability to control costs while maintaining service quality.
