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- Tasks: Manage rent collection and support customers in sustaining their tenancies.
- Company: Choice Housing is a leading independent housing association in Northern Ireland.
- Benefits: Enjoy 22 days leave, hybrid working, and a health cash plan with various treatments.
- Why this job: Join a mission-driven team creating sustainable neighbourhoods and making a real impact.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Application deadline is 5pm, Monday 28th April 2025.
The predicted salary is between 26634 - 31708 £ per year.
Choice Housing is one of the largest independent housing associations in Northern Ireland. We work hard for our customers, developing new homes that are urgently needed and delivering high quality services, while providing value for money. Our work creates sustainable, thriving neighbourhoods.
Choice is seeking to recruit Income Recovery Officer(s) to manage rent collection and arrears recovery while supporting its customers to sustain their tenancies.
Our employees have access to a range of benefits:
- 22 days annual leave plus an additional 5 days after 5 years service, and 12 public holidays
- 6% pension contribution
- Death in service benefit x3 annual salary
- Paid maternity and paternity leave
- Bereavement leave
- Hybrid working
- Learning and Development opportunities to include paid courses relevant to your role
- Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening
Further information including the job description, personal specification and further benefits can be found on the link by clicking Apply below. Completed application forms should be returned by 5pm, Monday 28th April 2025. Please note, the Association reserves the right to create a reserve list following the interview process. NB: The panel may enhance the criteria in order to facilitate short-listing of the post. Choice Housing Ireland Limited is an Equal Opportunities Employer.
Income Recovery Officer employer: Choice Housing
Contact Detail:
Choice Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Income Recovery Officer. Understanding the nuances of rent collection and arrears recovery will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Research Choice Housing's values and recent projects. Being able to discuss how your personal values align with theirs can set you apart from other candidates during the interview process.
✨Tip Number 4
Prepare for common interview questions specific to income recovery roles. Practising your responses to questions about handling difficult situations or managing customer relationships will boost your confidence.
We think you need these skills to ace Income Recovery Officer
Some tips for your application 🫡
Understand the Role: Read the job description for the Income Recovery Officer position thoroughly. Make sure you understand the responsibilities, such as managing rent collection and supporting customers with their tenancies.
Tailor Your CV: Customise your CV to highlight relevant experience in income recovery, customer service, or housing management. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the role and how your background makes you a suitable candidate. Mention any relevant qualifications or experiences that align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Choice Housing
✨Understand the Role
Make sure you thoroughly read the job description for the Income Recovery Officer position. Familiarise yourself with the responsibilities, such as managing rent collection and supporting customers in sustaining their tenancies. This will help you tailor your answers to demonstrate how your skills align with the role.
✨Showcase Your Communication Skills
As an Income Recovery Officer, effective communication is key. Prepare examples of how you've successfully communicated with customers or colleagues in previous roles. Highlight your ability to handle difficult conversations, as this will be crucial in managing arrears recovery.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved issues or improved processes in your past work. Employers will be looking for candidates who can think critically and find solutions to challenges, especially in a role that involves financial management.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the organisation. Ask about the team dynamics, the challenges faced by the Income Recovery Officers, or the training opportunities available. This not only helps you gauge if the job is right for you but also leaves a positive impression on the interviewers.
