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- Tasks: As a Retentions Advisor, you'll support customers with their insurance renewals and cancellations.
- Company: CCP is a leading recruitment firm specialising in Customer Operations and CX since 2010.
- Benefits: Enjoy hybrid working with 4 days remote and 1 day in the office, plus competitive salary and OTE.
- Why this job: Join a supportive team at a reputable insurance brand and grow your career in retentions.
- Qualifications: Previous experience in a retentions role is essential; positivity and drive are key traits.
- Other info: Training is on-site for the first two weeks, and background checks are required before starting.
The predicted salary is between 24000 - 25000 £ per year.
Salary: £24,000 to £25,000 per annum (£35k OTE in first year!)
Hours: 9am to 5pm and 10am to 6pm, Monday to Friday (35 hours)
Logistics: Hybrid (WFH: 4 days, Office: 1 day - Wednesday)
Office: Aylesbury, Buckinghamshire
Start Date: Must be available to start by the end of May.
All successful candidates are subject to a background check before commencing employment for this role.
PLEASE ONLY APPLY IF YOU HAVE PREVIOUS RETENTIONS EXPERIENCE.
CCP are delighted to be working with an existing client who are expanding due to exceptional business performance. We are supporting this fantastic brand as they look to recruit 2x Retentions Advisors on a full-time basis starting in May. The role is hybrid (one day per week in the office on a Wednesday) and training is fully on site for the first 2 weeks.
Do you have strong experience working in an inbound retentions capacity? This is an exciting opportunity for someone looking to further develop their career in retentions, working for a great insurance brand who really look after, and develop their people.
As a Retentions Advisor, you will provide vital support to existing customers when they are looking to cancel and/or renew their annual insurance policy. To be suitable, you must be positive, pro-active, driven to succeed, and committed to deliver great service when speaking to customers. You will also need to have experience within a retentions role.
Contact Details:
- Recruiter: Dan Bryant
- Email: This opportunity is being recruited for by CCP. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours.
About CCP:
CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they're searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.
Retentions Advisor employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Advisor
✨Tip Number 1
Familiarise yourself with the insurance industry and the specific challenges customers face when considering cancellation. This knowledge will help you engage effectively with potential clients and demonstrate your expertise during the interview.
✨Tip Number 2
Prepare to discuss your previous retentions experience in detail. Be ready to share specific examples of how you've successfully retained customers in the past, as this will showcase your skills and suitability for the role.
✨Tip Number 3
Practice your communication skills, particularly in handling objections and providing solutions. Role-playing scenarios can help you feel more confident in articulating how you would approach customer retention conversations.
✨Tip Number 4
Research the company culture and values of the brand you're applying to. Understanding their approach to customer service will allow you to align your answers with their expectations during the interview process.
We think you need these skills to ace Retentions Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous experience in a retentions role. Use specific examples of how you successfully managed customer retention and any metrics that demonstrate your success.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills and experiences that are directly relevant to the Retentions Advisor position, such as customer service, communication skills, and problem-solving abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are passionate about the role and how your background makes you a perfect fit. Mention your commitment to delivering great service and your proactive approach to customer interactions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CCP Recruitment Limited
✨Showcase Your Retentions Experience
Make sure to highlight your previous experience in a retentions role during the interview. Be prepared to discuss specific situations where you successfully retained customers and the strategies you used.
✨Demonstrate Your Customer Service Skills
As a Retentions Advisor, excellent customer service is key. Prepare examples of how you've gone above and beyond for customers in the past, especially in challenging situations.
✨Research the Company and Its Values
Familiarise yourself with the insurance brand's values and mission. This will help you align your answers with what they are looking for and show that you're genuinely interested in the company.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
