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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage the ordering process from start to finish.
- Company: Join French Selection, a leading UK consultancy for bilingual professionals in international business.
- Benefits: Enjoy hybrid working options and gain valuable experience in a dynamic environment.
- Why this job: Be part of a supportive team that values your skills and offers growth opportunities.
- Qualifications: Fluent in German, with previous customer service or sales support experience required.
- Other info: Apply through our website to kickstart your career in a vibrant industry.
The predicted salary is between 28800 - 48000 £ per year.
To provide excellent customer service and administrative support.
- To manage the ordering process from initial enquiry to delivery.
- To support the technical team with opening and updating tickets for technical enquiries.
- To manage existing accounts and client contract information.
Requirements:
- Fluent in German (written and spoken) - Essential.
- Previous experience in customer service and/or sales support - Essential.
- Computer literate (MS Office, Internet).
Advisor services - Customer service advisor employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advisor services - Customer service advisor
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company’s values and mission. Understanding what French Selection stands for will allow you to align your answers with their expectations during the interview.
✨Tip Number 3
Prepare examples from your previous experience that showcase your customer service skills. Think of specific situations where you resolved issues or improved customer satisfaction.
✨Tip Number 4
Research common customer service challenges in the industry. Being able to discuss these during your interview will demonstrate your knowledge and proactive approach to problem-solving.
We think you need these skills to ace Advisor services - Customer service advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Make sure you highlight your relevant experience in customer service and any technical support roles.
Tailor Your CV: Customise your CV to reflect your skills in customer service and your fluency in German. Use specific examples from your previous roles that demonstrate your ability to manage orders and support clients effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a bilingual environment. Mention your experience with administrative tasks and how you can contribute to the team.
Proofread Your Application: Before submitting, ensure that your CV and cover letter are free from errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at French Selection UK
✨Brush Up on Your German
Since fluency in German is essential for this role, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your proficiency.
✨Showcase Your Customer Service Experience
Highlight your previous experience in customer service or sales support during the interview. Prepare specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Familiarise Yourself with Technical Support Processes
As the role involves supporting a technical team, it’s beneficial to understand basic technical support processes. Brush up on how ticketing systems work and be ready to discuss any relevant experience you have.
✨Demonstrate Your Computer Skills
Being computer literate is crucial for this position. Be prepared to discuss your proficiency with MS Office and other relevant software. You might even want to mention any specific tools you've used in previous roles.
