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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage the ordering process from start to finish.
- Company: Join French Selection, a leading UK consultancy for bilingual professionals in international business.
- Benefits: Enjoy hybrid working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values your language skills and offers growth opportunities.
- Qualifications: Fluent in German, with previous customer service or sales support experience required.
- Other info: Apply through our website using the job reference for a smooth application process.
The predicted salary is between 28800 - 43200 £ per year.
To provide excellent customer service and administrative support.
- To manage the ordering process from initial enquiry to delivery.
- To support the technical team with opening and updating tickets for technical enquiries.
- To manage existing accounts and client contract information.
Requirements:
- Fluent in German (written and spoken) - Essential.
- Previous experience in customer service and/or sales support - Essential.
- Computer literate (MS Office, Internet).
Advisor services - Customer service advisor (Permanent) employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advisor services - Customer service advisor (Permanent)
✨Tip Number 1
Familiarise yourself with the company culture and values of French Selection. Understanding their approach to customer service will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios can give you the confidence to handle customer interactions smoothly.
✨Tip Number 3
Prepare examples from your previous experience that showcase your problem-solving skills and ability to manage customer inquiries effectively. Being able to discuss real-life situations will make you stand out.
✨Tip Number 4
Network with current or former employees of French Selection on platforms like LinkedIn. They can provide insights into the interview process and what the company values in its employees, which can be invaluable for your preparation.
We think you need these skills to ace Advisor services - Customer service advisor (Permanent)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any technical support roles you've held.
Tailor Your CV: Make sure your CV reflects your fluency in German and any previous customer service or sales support experience. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage client accounts. Mention your language skills and how they will benefit the company.
Follow Application Instructions: Ensure you apply through the French Selection website as specified. Double-check that you have included all required documents and that your application is submitted before the deadline.
How to prepare for a job interview at French Selection UK
✨Brush Up on Your German
Since fluency in German is essential for this role, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your proficiency.
✨Showcase Your Customer Service Experience
Highlight your previous experience in customer service or sales support during the interview. Prepare specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Familiarise Yourself with Technical Support Processes
As the role involves supporting a technical team, it’s beneficial to understand basic technical support processes. Research common issues that may arise and think about how you would approach resolving them.
✨Demonstrate Your Computer Skills
Since being computer literate is a requirement, be ready to discuss your experience with MS Office and other relevant software. You might even want to mention any specific tools or systems you've used in previous roles.
