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- Tasks: Support smaller accounts with IT needs and identify upsell opportunities.
- Company: Join a trusted UK IT solutions provider known for exceptional service and expertise.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values customer satisfaction and innovation in technology.
- Qualifications: Experience in sales support or customer service, preferably in IT; strong communication skills required.
- Other info: Ideal for detail-oriented individuals who thrive in fast-paced settings.
The predicted salary is between 30000 - 42000 £ per year.
About the Role: We are working with a well-established IT solutions provider based in the UK, known for delivering exceptional support and technical expertise across a range of services, including cloud technologies, cybersecurity, infrastructure management, PowerApps, and AI. With a reputation built on trust and service excellence, they are currently looking to expand their sales team.
We’re looking for a proactive and detail-oriented Internal Sales Support professional to join their growing sales function. This role will be focused on supporting smaller accounts—ensuring their IT needs are met while helping identify opportunities to upsell and cross-sell solutions. The ideal candidate will be highly organised, people-focused, and able to balance a range of administrative and client-facing responsibilities.
Key Responsibilities:- Act as the first point of contact for a portfolio of smaller accounts, delivering excellent customer service.
- Support the wider sales team with relationship management, quotations, and order processing.
- Manage customer enquiries efficiently, ensuring fast turnaround times and satisfaction.
- Keep detailed and accurate records of account activity in the CRM system.
- Identify and promote opportunities for additional services and upgrades.
- Work collaboratively with internal departments (technical support, account managers) to ensure smooth service delivery.
- Help with sales admin tasks, including meeting coordination and reporting.
- Track contract renewal dates and assist in driving service improvements.
- Experience in a sales support, customer service, or account management role (preferably in an IT or technology-driven environment).
- Excellent communication skills—both verbal and written.
- Strong organisation and admin abilities, with a keen attention to detail.
- Comfortable juggling multiple priorities in a fast-paced environment.
- Customer-first mindset and a collaborative approach.
- Background in IT, managed services, or technology sector.
- Understanding of cloud solutions, cybersecurity, or IT services.
- Experience using CRM or PSA systems within a service-led business.
Sales & Support Coordinator (Permanent) employer: Inventive Search
Contact Detail:
Inventive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Support Coordinator (Permanent)
✨Tip Number 1
Familiarise yourself with the latest trends in IT solutions, especially in cloud technologies and cybersecurity. This knowledge will not only help you understand the products better but also enable you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the IT sector, particularly those involved in sales support or account management. Attend industry events or join online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock CRM entry for a hypothetical client. This will showcase your attention to detail and familiarity with account management processes, which are crucial for the role.
✨Tip Number 4
Research the company’s values and recent projects to tailor your approach. Showing that you understand their mission and how you can contribute to their success will make you stand out as a candidate who is genuinely interested in the position.
We think you need these skills to ace Sales & Support Coordinator (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support, customer service, or account management, especially within IT or technology-driven environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive and detail-oriented nature. Mention specific examples of how you've successfully managed customer enquiries or supported sales teams in the past, and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills, strong organisation abilities, and customer-first mindset. Provide examples of how you've balanced multiple priorities in fast-paced environments to show you can thrive in this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Sales & Support Coordinator position.
How to prepare for a job interview at Inventive Search
✨Showcase Your Customer Service Skills
Since the role involves being the first point of contact for clients, it's crucial to demonstrate your customer service experience. Prepare examples of how you've successfully managed client relationships and resolved issues in previous roles.
✨Highlight Your Organisational Abilities
This position requires strong organisational skills. Be ready to discuss how you manage multiple tasks and priorities effectively. You might want to share specific tools or methods you use to stay organised, especially in a fast-paced environment.
✨Familiarise Yourself with IT Solutions
Given the company's focus on IT solutions, having a basic understanding of cloud technologies, cybersecurity, and other relevant services will set you apart. Brush up on these topics and be prepared to discuss how they relate to the role.
✨Prepare for Team Collaboration Questions
As the role involves working closely with various internal departments, expect questions about teamwork and collaboration. Think of examples where you've successfully worked with others to achieve a common goal, particularly in a sales or support context.
