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- Tasks: Support smaller accounts with IT needs and identify upselling opportunities.
- Company: Join a trusted UK IT solutions provider known for exceptional support and expertise.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values customer service and innovation in technology.
- Qualifications: Experience in sales support or customer service, preferably in IT; strong communication skills required.
- Other info: Ideal for detail-oriented individuals who thrive in fast-paced settings.
The predicted salary is between 30000 - 42000 £ per year.
About the Role: We are working with a well-established IT solutions provider based in the UK, known for delivering exceptional support and technical expertise across a range of services, including cloud technologies, cybersecurity, infrastructure management, PowerApps, and AI. With a reputation built on trust and service excellence, they are currently looking to expand their sales team.
We’re looking for a proactive and detail-oriented Internal Sales Support professional to join their growing sales function. This role will be focused on supporting smaller accounts—ensuring their IT needs are met while helping identify opportunities to upsell and cross-sell solutions. The ideal candidate will be highly organised, people-focused, and able to balance a range of administrative and client-facing responsibilities.
Key Responsibilities:
- Act as the first point of contact for a portfolio of smaller accounts, delivering excellent customer service.
- Support the wider sales team with relationship management, quotations, and order processing.
- Manage customer enquiries efficiently, ensuring fast turnaround times and satisfaction.
- Keep detailed and accurate records of account activity in the CRM system.
- Identify and promote opportunities for additional services and upgrades.
- Work collaboratively with internal departments (technical support, account managers) to ensure smooth service delivery.
- Help with sales admin tasks, including meeting coordination and reporting.
- Track contract renewal dates and assist in driving service improvements.
Required Skills & Experience:
- Experience in a sales support, customer service, or account management role (preferably in an IT or technology-driven environment).
- Excellent communication skills—both verbal and written.
- Strong organisation and admin abilities, with a keen attention to detail.
- Comfortable juggling multiple priorities in a fast-paced environment.
- Customer-first mindset and a collaborative approach.
Desirable:
- Background in IT, managed services, or technology sector.
- Understanding of cloud solutions, cybersecurity, or IT services.
- Experience using CRM or PSA systems within a service-led business.
Sales and Support Coordinator (Permanent) employer: Inventive Search
Contact Detail:
Inventive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Support Coordinator (Permanent)
✨Tip Number 1
Familiarise yourself with the company's services, especially in cloud technologies and cybersecurity. This knowledge will help you engage confidently during interviews and demonstrate your understanding of their offerings.
✨Tip Number 2
Network with current employees or industry professionals on platforms like LinkedIn. They can provide insights into the company culture and the specific skills that are valued, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and how you've successfully upsold or cross-sold in previous roles. Real-life examples will showcase your ability to meet the demands of this position.
✨Tip Number 4
Highlight your organisational skills by preparing a system for tracking your own applications and follow-ups. This will not only keep you on top of your job search but also demonstrate your proactive nature to potential employers.
We think you need these skills to ace Sales and Support Coordinator (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support, customer service, or account management, especially within the IT sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and detail-oriented nature. Mention specific examples of how you've successfully managed customer enquiries or supported sales teams in the past.
Highlight Relevant Skills: Emphasise your excellent communication skills and organisational abilities. Provide examples of how you've balanced multiple priorities in a fast-paced environment, as this is crucial for the role.
Showcase Your IT Knowledge: If you have experience with cloud solutions, cybersecurity, or CRM systems, make sure to include this in your application. This will demonstrate your understanding of the industry and the specific needs of the company.
How to prepare for a job interview at Inventive Search
✨Showcase Your Customer Service Skills
Since the role involves acting as the first point of contact for clients, it's crucial to demonstrate your customer service experience. Prepare examples of how you've successfully managed client relationships and resolved issues in previous roles.
✨Highlight Your Organisational Abilities
This position requires strong organisational skills. Be ready to discuss how you manage multiple tasks and priorities effectively. You might want to share specific tools or methods you use to stay organised, especially in a fast-paced environment.
✨Familiarise Yourself with IT Solutions
Understanding the basics of cloud technologies, cybersecurity, and IT services will give you an edge. Research the company's offerings and be prepared to discuss how your knowledge can contribute to supporting their sales team and clients.
✨Prepare for Collaborative Scenarios
The role involves working closely with various internal departments. Think of examples where you've successfully collaborated with others to achieve a common goal. This will show your ability to work in a team-oriented environment.
