Manager Fraud Control Design And Delivery (payments)

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors, and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

UK Fraud focuses on the specific financial fraud threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with fraud. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.

This role will report to a Snr Manager – Fraud Control Design Fraud within UK Fraud who is responsible for the management of fraud across the business, ensuring that fraud controls are fully optimised to prevent, detect and mitigate fraud for HSBC UK and its customers. The Fraud Control Design team is also responsible for implementing solutions through change initiatives either directly within the fraud remit or influencing and delivering the enhancement of controls outside of the broader fraud function within the FLoD.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Support the development of strategies and protocols that are monitored and delivered through analysis of fraud patterns and implemented within our fraud detection systems and processes across fraud typologies, including Payments fraud.
• Interpret MI and trends, identifying issues and risks and escalating potential issues with strategies to address fraud and risk.
• Ensure that any required changes can be developed and implemented.
• Work closely with the operational teams to ensure that controls are appropriately designed and implemented into fraud treatment strategy.
• Maintain close working relationships with the Strategic Fraud Analytics function to develop models and optimisation tools that meet business requirements and risk appetite.

To be successful in this role you should meet the following requirements:

• Experience in Fraud risk, fraud typologies i.e., Card, Payments or Lending/First Party fraud.
• Strong background in payment change management and delivery of change programs in a Fraud risk environment, particularly in Payment Fraud.
• Essential experience of working in an environment supported by Fraud Detection systems such as Feedzai, Sas-eFM, Biocatch, and Threatmetrix.
• Knowledge of delivery of controls and design methods.
• Relevant work experience in a risk environment preferred FLoD or SLoD.
• Experience of working across multiple fraud typologies and engaging with senior level stakeholders is essential.
• Experience of developing new processes and ways of working within a Fraud Strategy/Analytics/Operations/Policy function.
• Experience supporting business growth and change via integration of fraud controls.

Base location: Leeds, Chester, Birmingham with option to utilise various hub locations to meet 60% in office requirement.

Opening up a world of opportunity.