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- Tasks: Lead a dynamic team to enhance client satisfaction and drive business growth.
- Company: Join an industry-leading environmental consultancy committed to social and environmental purpose.
- Benefits: Enjoy a competitive salary, completion bonus, 28 days holiday, and comprehensive benefits.
- Why this job: Be part of a fast-paced, purpose-driven environment focused on sustainability and client success.
- Qualifications: Strong leadership experience, proven sales skills, and a growth mindset are essential.
- Other info: This is a 12-month fixed-term contract covering maternity leave.
The predicted salary is between 65000 - 65000 £ per year.
Location: Bristol, UK (hybrid)
Salary: Circa £65,000 DOE + completion bonus
12 month fixed term contract - Maternity Cover
CAP Resourcing is proud to partner with an industry-leading environmental consultancy in their search for a Head of Client Services to join their Bristol office. This is an exciting opportunity to join a dynamic, fast paced organisation currently undergoing significant transformation driven by regulatory changes. The company is focused on delivering cutting edge data services and expert compliance support. As a Certified B Corp, they are deeply committed to balancing profit with a strong social and environmental purpose.
About the Role - 12 Month FTC
Our client is looking for a motivated and results-oriented Head of Client Services to play a critical role in shaping their client relationships and service excellence. Leading a high performing team, you will be responsible for developing and executing strategies that enhance client satisfaction, ensure regulatory compliance, drive product sales, and drive business growth.
What you will be doing:
- You will lead a team of four Senior Partnerships Managers and the Client Services Team Manager, who oversees a team of ten.
- Your focus will be on ensuring they are effective, motivated, and supported in their roles, while fostering their professional development.
- You’ll drive team performance in alignment with the annual strategy, with a strong emphasis on generating new sales and delivering added value to our customers.
- You’ll be accountable for member retention and satisfaction by executing client engagement strategies, nurturing key stakeholder relationships, and ensuring exceptional service delivery.
- The role also involves attending key client meetings, virtually or in person, across the UK to support strategic growth and retention efforts.
What we are looking for:
The ideal candidate will bring strong leadership and management experience, complemented by a growth mindset and a strong work ethic. They will demonstrate proven sales acumen and the ability to inspire and lead high performing teams through effective influence and clear direction. With a talent for motivating individuals from diverse backgrounds, they will know how to celebrate success, provide constructive feedback, and implement clear performance improvement plans, holding team members accountable while fostering a supportive and high achieving culture.
What you will receive:
In return you will receive a competitive salary, a completion bonus, 28 days holiday plus bank holidays and a comprehensive benefits package including life insurance, pension, bonus, and more. If you are passionate about leading a team in a fast paced, purpose driven environment, this role could be for you! Apply now to be a part of an organisation committed to driving environmental and social sustainability!
Head of Client Services employer: Cap Resourcing Ltd
Contact Detail:
Cap Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Research the company thoroughly, especially their recent projects and initiatives related to environmental consultancy. Understanding their mission as a Certified B Corp will help you align your values with theirs during discussions.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Head of Client Services role, which can be invaluable during interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams and improved client satisfaction in previous roles. Tailoring these stories to reflect the company's focus on service excellence will demonstrate your fit for the position.
✨Tip Number 4
Stay updated on industry trends and regulatory changes that impact environmental consultancy. Being knowledgeable about these topics will show your commitment to the field and your ability to drive strategic growth.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership and management experience, particularly in client services. Use specific examples that demonstrate your ability to drive team performance and enhance client satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for environmental sustainability and how it aligns with the company's values. Discuss your sales acumen and experience in leading high-performing teams, and explain how you can contribute to their growth.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention any successful strategies you've implemented that led to increased client retention or sales growth.
Prepare for Interviews: If invited for an interview, be ready to discuss your leadership style and how you motivate teams. Prepare examples of how you've handled challenges in client services and your approach to fostering a supportive culture.
How to prepare for a job interview at Cap Resourcing Ltd
✨Showcase Your Leadership Skills
As a Head of Client Services, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing team members.
✨Understand the Company’s Mission
Familiarise yourself with the company's commitment to social and environmental sustainability. Be ready to discuss how your values align with theirs and how you can contribute to their mission as a Certified B Corp.
✨Prepare for Client Engagement Scenarios
Since the role involves attending key client meetings, think about potential scenarios you might face. Prepare to discuss how you would handle challenging client situations and ensure exceptional service delivery.
✨Demonstrate Sales Acumen
The position requires proven sales skills. Be prepared to share specific examples of how you've driven sales growth in previous roles, including strategies you've implemented to enhance client satisfaction and retention.
