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- Tasks: Lead a dynamic team to enhance client satisfaction and drive business growth.
- Company: Join an industry-leading environmental consultancy committed to social and environmental purpose.
- Benefits: Enjoy a competitive salary, completion bonus, 28 days holiday, and comprehensive benefits.
- Why this job: Be part of a fast-paced, purpose-driven environment focused on sustainability and client success.
- Qualifications: Strong leadership experience, proven sales skills, and a growth mindset are essential.
- Other info: This is a 12-month fixed-term contract covering maternity leave.
The predicted salary is between 65000 - 91000 £ per year.
Location: Bristol, UK (hybrid)
Salary: Circa £65,000 DOE + completion bonus
12 month fixed term contract - Maternity Cover
CAP Resourcing is proud to partner with an industry-leading environmental consultancy in their search for a Head of Client Services to join their Bristol office. This is an exciting opportunity to join a dynamic, fast paced organisation currently undergoing significant transformation driven by regulatory changes. The company is focused on delivering cutting edge data services and expert compliance support. As a Certified B Corp, they are deeply committed to balancing profit with a strong social and environmental purpose.
About the Role - 12 Month FTC
Our client is looking for a motivated and results-oriented Head of Client Services to play a critical role in shaping their client relationships and service excellence. Leading a high performing team, you will be responsible for developing and executing strategies that enhance client satisfaction, ensure regulatory compliance, drive product sales, and drive business growth.
What you will be doing:
- You will lead a team of four Senior Partnerships Managers and the Client Services Team Manager, who oversees a team of ten.
- Your focus will be on ensuring they are effective, motivated, and supported in their roles, while fostering their professional development.
- You’ll drive team performance in alignment with the annual strategy, with a strong emphasis on generating new sales and delivering added value to our customers.
- You’ll be accountable for member retention and satisfaction by executing client engagement strategies, nurturing key stakeholder relationships, and ensuring exceptional service delivery.
- The role also involves attending key client meetings, virtually or in person, across the UK to support strategic growth and retention efforts.
What we are looking for:
The ideal candidate will bring strong leadership and management experience, complemented by a growth mindset and a strong work ethic. They will demonstrate proven sales acumen and the ability to inspire and lead high performing teams through effective influence and clear direction. With a talent for motivating individuals from diverse backgrounds, they will know how to celebrate success, provide constructive feedback, and implement clear performance improvement plans, holding team members accountable while fostering a supportive and high achieving culture.
What you will receive:
In return you will receive a competitive salary, a completion bonus, 28 days holiday plus bank holidays and a comprehensive benefits package including life insurance, pension, bonus, and more. If you are passionate about leading a team in a fast paced, purpose driven environment, this role could be for you! Apply now to be a part of an organisation committed to driving environmental and social sustainability!
Locations
Head of Client Services employer: Cap Resourcing Ltd
Contact Detail:
Cap Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Research the company’s recent projects and initiatives, especially those related to environmental consultancy. This will not only help you understand their values but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Head of Client Services role, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams and improved client satisfaction in previous roles. Tailoring these stories to align with the company's focus on service excellence will demonstrate your fit for the position.
✨Tip Number 4
Stay updated on industry trends and regulatory changes that impact environmental consultancy. Showing your knowledge in these areas during discussions will highlight your expertise and commitment to the field.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and leadership roles. Emphasise your achievements in driving sales and enhancing client satisfaction, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for environmental sustainability and how your values align with the company's mission. Discuss your management style and how you plan to motivate and develop your team.
Showcase Relevant Skills: Highlight specific skills that are crucial for the Head of Client Services position, such as strategic thinking, team leadership, and stakeholder engagement. Use examples from your past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cap Resourcing Ltd
✨Showcase Your Leadership Skills
As a Head of Client Services, your leadership experience is crucial. Be prepared to discuss specific examples of how you've successfully led teams, motivated individuals, and driven performance in previous roles.
✨Demonstrate Sales Acumen
The role requires proven sales skills. Highlight your past achievements in generating sales and enhancing client satisfaction. Use metrics or specific outcomes to illustrate your success.
✨Understand the Company’s Values
Since the company is a Certified B Corp, it's important to align with their social and environmental commitments. Research their initiatives and be ready to discuss how you can contribute to their mission.
✨Prepare for Client Engagement Scenarios
Expect questions about handling client relationships and engagement strategies. Prepare scenarios where you've nurtured key stakeholder relationships or resolved client issues effectively.
