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- Tasks: Manage membership accounts and deliver strategic plans for growth and engagement.
- Company: Join a leading science-driven organisation shaping the future of the built environment.
- Benefits: Enjoy a competitive salary, workplace pension, online GP support, and 26 days holiday.
- Why this job: Be part of a dynamic team driving innovation and sustainability in the built environment.
- Qualifications: 3+ years in membership management with strong business development skills required.
- Other info: Opportunities for travel across the UK and collaboration with industry leaders.
The predicted salary is between 36000 - 60000 £ per year.
The company is a science-driven, independent organisation providing practical guidance and commercial solutions for the built environment. With 70 years of expertise, the company delivers impactful insights through market intelligence, consultancy, testing, compliance, research, training, and instrumentation. Committed to shaping the future of the built environment, the company collaborates with industry leaders to drive innovation, sustainability, and efficiency. Its UKAS-accredited test facilities and expert consultants equip businesses and consumers with the insights and tools needed to create better buildings. Headquartered in Bracknell, UK, with offices in China and the USA, the company supports a global network of organisations and corporations in the built environment.
The company membership provides your organisation with up to date information and guidance to help your business perform more effectively, profitably and deliver more efficient buildings, providing an environment that allows the occupant to thrive. Your role will include delivery of the Strategic Membership Plan to achieve member value, growth and sustainability, supporting the wider strategic objectives of the organisation.
Duties and Responsibilities:
- Support the Membership Director in executing the membership strategy to achieve value and revenue targets.
- Manage membership accounts, fostering strong relationships and partnerships.
- Oversee full-cycle account management, including enquiries, issue resolution, and subscription delivery.
- Gather, analyse, and report on competitor and industry intelligence.
- Identify and engage member experts, speakers, authors, and trainers to enhance the company's offerings.
- Build and maintain relationships within member organisations to increase engagement.
- Contribute to developing and delivering a diverse membership events programme, both digital and in-person.
- Generate content for member communications, including newsletters, bulletins, and the website.
- Lead initiatives to raise the company's profile within the industry and among stakeholders.
- Support digital membership development, including CRM, member portal, and automation.
- Attend events and exhibitions to drive membership growth.
- Deliver new member sales and cross-selling to meet budget targets.
- Identify and secure commercial opportunities, including sponsorships.
- Collaborate across departments to enhance products, services, and revenue streams.
- Maintain accurate member records and optimise IT system use.
- Ensure compliance with ISO9001:2015 Quality Procedures.
- Any other duties that commensurate with the role.
About you:
- Senior-level experience in a membership organisation.
- Knowledge of the built environment (desirable).
- Strong business development skills, commercial awareness, and consultative sales expertise.
- Proactive and accountable in all aspects of the role.
- Able to work independently and collaboratively.
- Excellent communication, interpersonal, and organisational skills.
- Strong problem-solving skills and attention to detail.
- Skilled in task prioritisation and managing multiple projects.
- Experienced in stakeholder engagement, networking, and presentations.
- Proven track record in project management.
- Initiative-driven with effective prioritisation skills.
- Proficient in IT, CRM, and website content management.
- Willing to travel across the UK with a full UK driving licence.
- 3+ years of experience in membership management, business development, or a related field.
Benefits:
- Workplace Pension Scheme
- Life Assurance - 4 times annual gross reference salary
- HelpHand - Online GP Support Services and discount platform
- 26 Annual Holidays (pro-rata) and additional Bank Holidays
- Eye tests
- Electrical Vehicle Charging point in the car park
- Employee well-being: Employee Assistance Program (24/7 confidential service)
Membership Manager employer: BluetownOnline Ltd
Contact Detail:
BluetownOnline Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Familiarise yourself with the built environment sector. Understanding the latest trends and challenges in this field will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in membership organisations. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience in stakeholder engagement. Be ready to share specific examples of how you've successfully built relationships and managed accounts in previous roles, as this is crucial for the Membership Manager position.
✨Tip Number 4
Showcase your project management skills. Highlight any relevant projects you've led or contributed to, especially those that involved cross-department collaboration, as this aligns with the responsibilities of the role.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Membership Manager position. Tailor your application to highlight how your experience aligns with the duties outlined in the job description.
Craft a Compelling CV: Your CV should clearly showcase your senior-level experience in membership organisations, business development skills, and any relevant knowledge of the built environment. Use bullet points for clarity and ensure it is well-structured.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific achievements that demonstrate your consultative sales expertise and stakeholder engagement skills. Make it personal and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Membership Manager role.
How to prepare for a job interview at BluetownOnline Ltd
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and recent projects in the built environment. This will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Membership Management Experience
Be prepared to discuss your previous experience in membership management. Highlight specific achievements, such as how you increased member engagement or revenue. Use metrics to quantify your success and show how it relates to the role.
✨Demonstrate Strong Communication Skills
As a Membership Manager, you'll need excellent communication skills. Practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've effectively communicated with stakeholders and resolved issues in the past.
✨Prepare Questions for the Interviewers
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions that show your interest in the role and the company. This could include inquiries about their membership strategy or upcoming projects in the built environment.
