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- Tasks: Support the wholesale team with order entry and customer communication.
- Company: Join a globally recognised sports and lifestyle brand.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a team that values customer satisfaction and operational efficiency.
- Qualifications: Strong communication skills and experience in wholesale or retail customer service required.
- Other info: High interest in this role means only shortlisted candidates will be contacted.
The predicted salary is between 28800 - 43200 £ per year.
I am partnering with a well-known sports and lifestyle brand, who is globally recognised! The role means you will play an integral part in supporting the wholesale team with order entry, allocating stock to live orders, working with wholesale customers across orders and delivery dates, and also working with the internal logistics department to arrange shipments into your customers.
The Role:
- Accurately enter customer orders into the system.
- Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation.
- Ensure that customer needs are met in a timely and efficient manner.
- Track order allocations, monitor upcoming shipments, and provide timely updates to customers and internal teams regarding delivery schedules and potential delays.
- Proactively inform customers of any changes to their order or delivery status.
- Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish.
- Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays.
- Provide feedback on any recurring issues and help propose solutions to improve the customer experience.
The Person:
- Strong Communication.
- Problem-solving abilities.
- Experience in managing teams within a wholesale customer service or retail environment.
- A focus on continuous improvement and operational efficiency is key.
We regret that due to the high amount of interest that we receive for each of our vacancies, if you do not hear from one of our consultants within 5 days then unfortunately you have not been shortlisted for this role.
Wholesale Operations & Customer Service Executive employer: People Marketing Fashion Recruitment
Contact Detail:
People Marketing Fashion Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Operations & Customer Service Executive
✨Tip Number 1
Familiarise yourself with the specific sports and lifestyle brand you'll be working with. Understanding their products, values, and customer base will help you communicate effectively and demonstrate your passion during any interviews.
✨Tip Number 2
Brush up on your order management systems and logistics processes. Being knowledgeable about how orders are processed and shipped will show that you're proactive and ready to hit the ground running in this role.
✨Tip Number 3
Highlight your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. This will showcase your ability to handle challenges and improve customer satisfaction.
✨Tip Number 4
Network with professionals in the wholesale and retail sectors. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Wholesale Operations & Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in wholesale operations and customer service. Emphasise any roles where you've managed orders, communicated with customers, or worked with logistics.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the sports and lifestyle brand. Mention specific examples of how your skills in communication and problem-solving can contribute to their team.
Showcase Relevant Skills: Clearly outline your strong communication skills and problem-solving abilities in your application. Provide examples of how you've improved operational efficiency in previous roles.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and keeps you on their radar.
How to prepare for a job interview at People Marketing Fashion Recruitment
✨Showcase Your Communication Skills
As a Wholesale Operations & Customer Service Executive, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully communicated with customers or team members.
✨Highlight Problem-Solving Experience
This role requires excellent problem-solving abilities. Think of specific instances where you've resolved customer issues or improved processes. Share these stories during the interview to illustrate your capability to handle challenges effectively.
✨Emphasise Team Collaboration
You'll be working closely with various teams, so it's important to show that you can collaborate well. Discuss your experience in working with sales, logistics, or operations teams, and how you contributed to achieving common goals.
✨Demonstrate a Focus on Continuous Improvement
The company values operational efficiency and continuous improvement. Be ready to talk about how you've identified areas for improvement in previous roles and the steps you took to implement changes. This will show your proactive approach and commitment to enhancing customer service.
