Housekeeping Manager

Reporting to the Hotel General Manager, the Housekeeping Manager oversees all aspects of hotel cleanliness and maintenance in accordance with company standards. Responsible for the day-to-day management of housekeeping for all areas within the hotel, the role includes accountability for budgeting, planning, organising, and directing all hotel accommodation and laundry services.

Key Duties and Responsibilities:

• Operational: Ensuring that accommodation is clean, well maintained, and attractively presented through devising and implementing rigorous checking systems. Liaising with front office, revenue, and reservations to coordinate the allocation of accommodation. Planning staff rotas and covering management duty. Arranging repairs and maintenance of rooms and public areas (Dining areas, Meeting Rooms, Gym, etc.). Inspecting the accommodation to ensure that hygiene and health and safety regulations are met. Collaborating closely with the Maintenance Department to ensure rooms are always kept in pristine condition. Overseeing the recruitment, training, and payroll management of the housekeeping team, ensuring a highly motivated and effective workforce alongside HR. Coordinating and arranging laundry and linen supplies. Managing all laundry operations while maintaining optimal efficiency and organisation. Carrying out duty management shifts as required.
• Planning and Organising: Ensuring that SOPs are in place for all departments and updated frequently. Ensuring all team members attend all training as required by the company. Holding regular team and departmental meetings, recording minutes, and forwarding them for the attention of the General Manager. Controlling and analysing departmental costs on an ongoing basis and implementing corrective actions as required. Ensuring adequate checklists and records are in place. Managing procurement of cleaning materials and supplies, ensuring stock levels are maintained within budget. Ensuring successful performance and controlling key costs such as payroll, energy costs, stock supplies, and supplies. Maintaining all working materials/equipment, areas, and signage in good condition. Reporting any faulty/damaged equipment and matters of health and safety concerns immediately.
• General: Interacting and communicating with clients, guests, and colleagues in a courteous, friendly, and professional manner at all times. Being fully aware of all company policies and procedures. Ensuring all staff in your department comply with hotel policy regarding uniform and personal hygiene. Being aware of the day’s business, both in room occupancy, special requirements, and VIP needs. Being consistently well-groomed and professional in appearance and presentation at all times. Being innovative by developing and implementing new ideas contributing to company success. Protecting and promoting the image of The Address Hotel Glasgow at all times, both in print and verbally. Managing conflict effectively. Logging and recording lost property.

Our expectations of you:

• Interact and communicate with clients, guests, and colleagues in a courteous, friendly, and professional manner at all times.
• Be fully aware of all company policies and procedures.
• Ensure all staff in your department comply with hotel policy regarding uniform and personal hygiene.
• Be aware of the day’s business, both in room occupancy, special requirements, and VIP needs.
• Be consistently well-groomed and professional in appearance and presentation at all times.
• Be innovative by developing and implementing new ideas contributing to company success.
• Always protect and promote the image of The Address Collective.
• Strive for excellence.
• Be a mentor for your team and always lead by example.

Although mandatory, the above list of requirements is not exhaustive. Reasonable flexibility will be required within your role.