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- Tasks: Lead a dynamic team to deliver exceptional guest services at a prestigious law firm.
- Company: Rapport is an award-winning company providing top-notch guest services to corporate clients.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme for your future.
- Why this job: Join a vibrant culture focused on innovation and outstanding client experiences while developing your career.
- Qualifications: Experience in luxury service, people management, and event coordination is essential.
- Other info: Full-time role with flexible hours and opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join our vibrant Rapport team as a Guest Services Manager at our clients office near Tower Bridge! Our client, a prestigious law firm, is looking for a dedicated individual to lead a friendly and collaborative team of 4. This hands-on role is perfect for an energetic leader who thrives on motivating and guiding a team. You will play a key role in fostering an innovative atmosphere that elevates the client experience. Become an essential member of a highly professional team committed to delivering exceptional service and creating unforgettable experiences for our clients.
Contract type: Full-time, permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)
Ideal start date: 28th April 2025
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities
- Overseeing team management and daily operations of the Reception
- Ensuring professional, high quality, service to be delivered to all key stakeholders
- Supporting the client with production of statistics and reports as and when necessary (e.g., space utilisation, client satisfaction, etc.)
- Supporting with the execution of on-site events, including setup when necessary
- Maintaining an active presence by covering the reception desk during peak hours
- Leading by example, coaching the team to consistently achieve outstanding service standards
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Bring experience from a luxury service environment, understanding what exceptional service entails
- Have a proven track record in people management, inspiring and motivating teams
- Possess experience in event coordination, enhancing the overall client experience
- Be a proactive leader who thrives on data-driven decision-making and is highly organised
- Embrace teamwork, leading by example and fostering a collaborative spirit within the team
About the Company
Rapport is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include: In the 2021 Best Companies to work for awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from Best Companies, their ultimate accolade, in 2021 signifying a World Class company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019.
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Client Services Manager (RPCM) employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager (RPCM)
✨Tip Number 1
Familiarise yourself with Rapport's core values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. During your interactions, whether in interviews or networking, demonstrate how your personal values align with these principles.
✨Tip Number 2
Research the luxury service environment and understand what exceptional client service looks like. Prepare examples from your past experiences that showcase your ability to lead teams in delivering high-quality service.
✨Tip Number 3
Network with professionals in the hospitality and client services sectors. Attend industry events or connect with current or former employees of Rapport on platforms like LinkedIn to gain insights into the company culture and expectations.
✨Tip Number 4
Be ready to discuss your experience in event coordination and how it enhances client experiences. Think of specific instances where you successfully managed events and how they contributed to overall client satisfaction.
We think you need these skills to ace Client Services Manager (RPCM)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Services Manager position. Understand the key responsibilities and the qualities the company is looking for in a candidate.
Tailor Your CV: Customise your CV to highlight relevant experience in luxury service environments, team management, and event coordination. Use specific examples that demonstrate your ability to lead and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Rapport's values. Share how your experience aligns with their mission to deliver exceptional service and create unforgettable client experiences.
Highlight Data-Driven Achievements: In your application, emphasise any data-driven decision-making experiences you have. Mention specific statistics or outcomes from previous roles that showcase your ability to enhance client satisfaction and operational efficiency.
How to prepare for a job interview at Rapport Guest Services
✨Showcase Your Leadership Skills
As a Client Services Manager, you'll be leading a team. Be prepared to discuss your previous experiences in motivating and guiding teams. Share specific examples of how you've inspired others to achieve outstanding service standards.
✨Understand the Client's Needs
Research the law firm and its clientele before the interview. Demonstrating knowledge about their services and how you can enhance the client experience will show that you're proactive and genuinely interested in the role.
✨Emphasise Your Event Coordination Experience
Since the role involves supporting on-site events, be ready to talk about your past experiences in event coordination. Highlight any successful events you've managed and how they contributed to an exceptional client experience.
✨Align with Rapport's Values
Familiarise yourself with Rapport's core values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together. Prepare to discuss how you embody these values in your work and how they resonate with your personal philosophy.
