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- Tasks: Lead the front-of-house team and ensure exceptional guest experiences.
- Company: Join a luxury 4-star hotel in a stunning Cotswolds village.
- Benefits: Enjoy a competitive salary, temporary accommodation, and discounts on food, spa, and stays.
- Why this job: Perfect for those seeking career growth in a supportive and dynamic environment.
- Qualifications: Experience in hospitality management and the right to work in the UK required.
- Other info: Free meals on duty and opportunities for personal development.
The predicted salary is between 30000 - 38000 £ per year.
We are delighted to be supporting a luxury 4-star hotel set in a picturesque Cotswolds village. They are looking for an experienced Reception Manager to lead their front-of-house team, ensuring a seamless, welcoming experience for all guests while upholding the hotel's high standards of service.
You will receive:
- £34,320 per annum plus £3,000 service charge
- Temporary live-in accommodation available for 6 months (£250 per month)
- Wonderful career development opportunities
- Discounts on F&B, spa treatments & products and stays across the group
- Free meals on duty
Responsibilities as the Reception Manager include:
- Leading the well-being and development of the reception team, conducting appraisals and providing training while managing rotas.
- Attending key meetings, including HOD, BEO, and Finance meetings, and staying informed on monthly revenue budgets and targets.
- Ensuring an exceptional guest experience by delivering highly personalised service, ensuring the comfort and satisfaction of all guests.
- Working collaboratively with the team, building strong relationships and providing flexible support to address any issues or queries.
- Overseeing front desk operations with proficiency in systems such as Opera, Outlook, Word, and email, ensuring smooth and efficient service.
This Reception Manager position offers the chance to lead a front-of-house team in a prestigious 4-star hotel, renowned for its excellence in guest service. It's an ideal opportunity for someone eager to progress in a dynamic and supportive environment.
PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.
Reception Manager employer: Goldenkeys
Contact Detail:
Goldenkeys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the hotel and its unique offerings. Research the Cotswolds village and the specific luxury services provided by the hotel to demonstrate your genuine interest during any discussions.
✨Tip Number 2
Network with current or former employees of the hotel. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable in your conversations.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing a front-of-house team. Be ready to share specific examples of how you've successfully handled guest relations and team development in previous roles.
✨Tip Number 4
Showcase your proficiency with relevant software like Opera and Outlook. If you have experience with these systems, be prepared to discuss how you've used them to enhance guest experiences and streamline operations.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise any previous roles where you led a team or improved guest satisfaction, as these are key for the Reception Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your ability to lead a team and manage front desk operations effectively.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as proficiency in hotel management systems like Opera, strong communication abilities, and experience in training and developing staff.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a luxury hotel environment. Discuss how you align with the hotel's values and your eagerness to contribute to their high standards of service.
How to prepare for a job interview at Goldenkeys
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed a team in the past.
✨Demonstrate Guest-Centric Service
This role is all about ensuring an exceptional guest experience. Think of specific instances where you went above and beyond for guests, and be ready to share these stories during the interview.
✨Familiarise Yourself with Relevant Systems
The job requires proficiency in systems like Opera and Outlook. Brush up on your knowledge of these tools and be ready to discuss how you've used similar systems in previous roles.
✨Prepare for Team Collaboration Questions
Collaboration is key in this role. Prepare to answer questions about how you work with other departments and resolve conflicts, showcasing your ability to build strong relationships within a team.
