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- Tasks: Engage with customers, provide styling advice, and ensure an exceptional shopping experience.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Be a Brand Ambassador in a creative, collaborative environment that values personal growth and customer satisfaction.
- Qualifications: Basic product knowledge and strong communication skills are essential; passion for the brand is a must.
- Other info: Join a team that celebrates milestones and promotes continuous learning and development.
The predicted salary is between 24000 - 36000 £ per year.
About Us: Our vision is to be admired for our craft, experience, and sustainability. Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us, this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience in-store, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPIs, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPIs.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock and cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues and customers, effectively elevating the brand's presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Locations
Sales Associate employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Moss's core values and behavioural competencies. Understanding how they prioritise trust, creativity, collaboration, and agility will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've previously exceeded customer expectations. Highlighting specific instances where you provided exceptional service can set you apart as a true Brand Ambassador.
✨Tip Number 3
Research the various services offered by Moss, such as Hire, Custom Made, and Alterations. Being knowledgeable about these services will allow you to engage confidently with customers and demonstrate your commitment to enhancing their experience.
✨Tip Number 4
Prepare to discuss how you would handle feedback from customers and use it to improve service. This shows that you are proactive and willing to adapt, which is crucial for contributing positively to store performance.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Moss's vision and values. Familiarise yourself with their commitment to customer service excellence and sustainability, as this will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service. Showcase specific examples where you've gone above and beyond to enhance customer experiences, as this aligns with the role of a Brand Ambassador.
Showcase Your Style: Moss values personal style and presentation. Make sure to reflect your own aesthetic in your application materials. This could be through the design of your CV or the way you express your personality in your cover letter.
Demonstrate Communication Skills: Since outstanding communication abilities are crucial for this role, ensure your application clearly demonstrates your ability to inspire and foster relationships. Use clear, engaging language and consider including examples of how you've effectively communicated in past roles.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Sales Associate, you'll be the face of the brand. Be prepared to discuss your previous customer service experiences and how you've gone above and beyond to meet customer needs. Use specific examples to illustrate your ability to create memorable customer experiences.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's product offerings, including Hire, Custom Made, and Retail services. During the interview, express your enthusiasm for the products and how you can leverage this knowledge to enhance the customer experience.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and agility. Reflect on how these values resonate with you and prepare to share examples of how you've embodied similar principles in your past roles. This will show your alignment with the company's culture.
✨Prepare Questions for the Interviewers
Engage your interviewers by preparing thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you assess if Moss is the right fit for you.
