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- Tasks: Lead customer experience teams and drive change in a dynamic environment.
- Company: Join a thriving £150-200m business focused on product innovation and growth.
- Benefits: Enjoy hybrid working options and a chance to shape the future of customer service.
- Why this job: Be part of an exciting journey, making a real impact on customer satisfaction.
- Qualifications: Proven leadership experience in technical servicing and customer experience is essential.
- Other info: Ideal for change managers ready to execute strategies and lead teams.
The predicted salary is between 72000 - 100000 £ per year.
Location – Southern England, Hybrid working
Reporting to the MD of this product led, £150-200m t/o business, you will lead the end to end customer and consumer experience teams across customer service, sales order processing, product training, quality, technical and supply chain.
Due to product innovation the business is on an exciting journey of growth, therefore the customer experience they provide will be critical to the success of the organisation.
You’ll be a skilled change manager, with a proven track record of taking a team on the change curve.
The business in question seeks someone who will not only set the strategy but will then enjoy the execution element of the role, making things happen day to day.
The business is ideally looking for aligned experience within a technical servicing environment along with a proven track record of success as a leader and champion of customer experience and service.
Senior Consulting Director, Proactive Services employer: SJS Recruitment
Contact Detail:
SJS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consulting Director, Proactive Services
✨Tip Number 1
Network with professionals in the customer service and technical servicing sectors. Attend industry events or webinars to connect with potential colleagues or leaders who can provide insights into the company culture and expectations.
✨Tip Number 2
Research the latest trends in customer experience and change management. Being knowledgeable about current best practices will not only help you in interviews but also demonstrate your commitment to continuous improvement.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams through change. Highlight your leadership style and how it aligns with fostering a positive customer experience, as this will be crucial for the role.
✨Tip Number 4
Familiarise yourself with the company's products and services. Understanding their offerings will allow you to speak confidently about how you can enhance the customer journey and contribute to their growth.
We think you need these skills to ace Senior Consulting Director, Proactive Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and change management. Use specific examples that demonstrate your leadership skills and success in improving customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with their needs, particularly in leading teams through change and enhancing customer service.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. For instance, mention any improvements in customer satisfaction scores or successful projects that led to enhanced service delivery.
Research the Company: Familiarise yourself with the company's products and recent innovations. Understanding their journey of growth will allow you to tailor your application and demonstrate your genuine interest in contributing to their success.
How to prepare for a job interview at SJS Recruitment
✨Showcase Your Change Management Skills
As a Senior Consulting Director, you'll need to demonstrate your ability to lead teams through change. Prepare specific examples of past experiences where you've successfully managed change and improved customer experience.
✨Understand the Business's Product Innovation
Familiarise yourself with the company's recent product innovations and how they impact customer service. This knowledge will help you articulate how you can enhance the customer experience in line with these changes.
✨Emphasise Your Leadership Experience
Highlight your previous leadership roles and how you've championed customer experience. Be ready to discuss your approach to team management and how you motivate others to achieve their best.
✨Prepare for Strategy and Execution Questions
Expect questions about both setting strategy and executing it. Think of examples where you've not only developed a strategy but also rolled it out effectively, ensuring that day-to-day operations align with long-term goals.
